Business Systems Analyst
100% remote
12 months
Job Description
As a Core HR BSA, your primary focus will be supporting SuccessFactors Employee Central HRIS and the implementation of SAP SuccessFactors HR reports. You will leverage your HR systems and business process expertise as the liaison between the HR Centers of Excellence and Starbucks Technology teams. You will act as a trusted advisor and key stakeholder for the projects and initiatives that support HR priorities. You will work with IT to troubleshoot production issues and to deliver reports through requirements gathering and refinement, collaborative solution design, testing and validation.
Key projects
- Working with a project team in an agile scrum environment with 2-week sprints
- Taking legacy operational reporting out of the on prem and migrating the reports to Partner Central
- Working with change management of the new reporting
- Maintain deadlines and support in Hypercare after the fact
- Product owner in SCRUM as a team effort, must be familiar with Scrum Methodology
Daily Responsibilities
- Assist with identifying, designing, and implementing new reports and improvements to existing reports. You will be responsible for gathering and documenting business requirements; consulting with technology to prioritize, develop, and deploy solutions; while coordinating user acceptance testing and business validation; and communicating changes to impacted stakeholders.
- Create, modify, and deliver reports and data extracts in accordance with data governance and security requirements to support business operations.
- Act as contact for end users with reports issues or problems. You will be responsible to identify, troubleshoot and track issues to resolution and keep reports operational.
- Participate in a cross-functional project team working in agile scrum to continuously deliver new reports over the coming year.
- Manage and coordinate aspects of report deliveries, including process improvements, change management and training.
- Document processes clearly and thoroughly, and train others on these processes.
Technology Requirements:
- Microsoft Office tooling
- SmartSheet
- SAP SuccessFactors Employee Central: Stories and Canvas
- Agile and SCRUM Methodology
Requirements:
- 2+ years of experience with relevant tools
- 5 or more years of BSA experience
- 2+ years of functional experience with HCM systems including SuccessFactors Employee Central, Employee Central Payroll, SuccessFactors Onboarding 2.0, and other SF modules
- 2+ years of expertise with SuccessFactors Report Stories and Canvas reporting
- 2+ years of experience using EPI-USE labs Query Manager
- Understanding of SuccessFactors role-based permissions and workflow configuration
- Experience using Jira to track system requirements, design, testing and implementation
- Proficiency using Teams and Microsoft Office Suite to collaborate
- Understanding of HR business objectives, strategies, and workflow processes
- Understanding of Data Governance and Data Privacy best practices
- Analytical, problem-solving, and troubleshooting skills
- Requirements, gathering, refinement and documentation skills
- Ability to balance multiple priorities and meet deadlines
- Ability to communicate clearly and concisely to convey technical information
- Excellent customer service skills providing end-user support and training
Nice-to-Haves
- EPI-USE Labs Query Manager 4 or similar query tool
- Jira to manage and track workflows
