Job description
We are seeking a dedicated and enthusiastic Customer Service Specialist to join our team! The Customer Service Specialist will support the process to increase the profitability of the company's finance, Insurance (F&I) products and services provided to automobile dealers. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to work effectively in a fast-paced call center environment.
- Location: Houston, TX 77077
- Pay: $17.60 per hour.
- Schedule: 1st shift Monday – Friday (Available to work OT if needed)
Duties
- Provide superior customer service in phone conversations, written correspondences, follow-up activities, and coordination of job responsibilities.
- Process cancellation and transfer requests from dealers, customers, and lienholders.
- Underwrite applications for company products.
- Verify customer names, vehicles, and other information to assure accuracy.
- Pursue additional information needed on incomplete applications.
- Review error reports for applications that failed system edits and correct.
- Generate correspondence for rejected applications.
- Process cancellations for NCB dealers and "Out of Business Dealers (OBD)."
- Process GAP rate premium refunds to lienholders.
QUALIFICATIONS
- High school diploma or general education degree (GED)
- 1 to 2 years related experience and/or training; or equivalent combination of
- Call Center experience, minimum of 1 year call center required.
- Strong communication skills; good grammar, good typing, good phone, and email etiquette Sending emails
- Valid Driver’s License
