Position: Campus Security Manager
Reports To: Regional Security Manager
Location: Richmond, VA
FLSA: Exempt
SUMMARY
The campus security manager (CSM) leads a team of site security personnel, including site managers, field training officers, and security officers and is accountable for delivery of physical security related services at one or more assigned datacenters in a geographic area. The CSM is responsible for the leadership development of the people that report to them, while also accountable for security operations delivery at these datacenters. The CSM partners with Security and Datacenter Operations senior leadership and management teams to help drive operational effectiveness, superior performance, and audit readiness. Responsible for preserving an environment where people and property are safe and well-protected, the CSM utilizes their professional experience to manage people with varying skillsets and develops effective strategies to drive improvement.
The CSM reports directly to the regional security manager, works alongside other site security managers in their metro area, and manages Security Team Manager (STM).
ESSENTIAL FUNCTIONS
- Manages physical security operations at multiple critical infrastructure facilities.
- Drives safety programming for the security team with a goal of zero workplace injuries onsite.
- Actively manages site security personnel; partners with the local branch to recruit and hire, oversee onboarding, training, and development at the sites.
- Ensures each staff member is treated with dignity and respect.
- Plans, assigns, and manages physical security projects and tasks to timely completion.
- Coaches security employees and carries out disciplinary actions in accordance with current policy.
- Evaluates the effectiveness of site security operations and provides recommendations for improvement.
- Utilizes excellent customer service and communication skills, sets the example and holds site security staff accountable to do the same.
- Ensures site health and key performance indicator goals are met or exceeded; works with the regional security manager (RSM) to enhance security team effectiveness and performance.
- Meets regularly with the client and Securitas corporate management representatives for account reviews, addresses issues in a timely manner, and supports security planning, assessments, and surveys.
- Keeps management informed of major accomplishments, issues, and concerns.
- Follows standardized procedures to successfully complete unannounced audits.
- Builds and maintains relationships with internal and external stakeholders to maintain a safe and secure environment.
- Splits time equally between sites, building familiarity with each location, leading the team, building the program, and coaching for success.
- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
- Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
- In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
- All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
MINIMUM HIRING STANDARDS
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
- Must be at least 18 years of age.
- Must have a reliable means of communication, such as cell phone.
- Must have a reliable means of transportation (public or private).
- Must hold or be able to obtain a valid driver’s license or equivalent.
- Must have the legal right to work in the country where the position is located.
- Must have the ability to speak, read, and write English proficiently.
- Must have a high school diploma, secondary education equivalent, or GED.
- Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
EDUCATION/EXPERIENCE
- 4 years of experience in the security industry
- 4 years of management experience
- Associate degree in Security Management, Business Management, or a related field
- Experience with Microsoft Office
- Experience working in a datacenter environment a plus
PREFERRED QUALIFICATIONS
- Working knowledge and experience with various security technologies including CCTV, access control systems, incident management software, and other video surveillance software
- Bachelor’s degree in Criminal Justice, Security Management, Business Management, or a related field
- Security industry qualifications or certifications such as CPP or PSP
- Special Requirements
- Have a current passport or be able to obtain one.
- Have Canadian Reliability.
- Able to travel (international or domestic, as required) approximately 10% of the time or more, occasionally with limited notice.
- Able to work evening or weekend hours when required, such as during an emergency event or crisis.
COMPETENCIES
- Must be able to meet and continue to meet licensing requirements for security officers, as applicable to local laws and regulation.
- Ability to communicate clearly and concisely, sharing technical concepts to a varied audience.
- Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts.
- Knowledge of security operations and procedures applicable to a 24-hour facility.
- Knowledge of supervisory practices and procedures.
- Skill in staff supervision, including assigning work and providing training and discipline.
- Ability to provide positive direction and motivate performance.
- Ability to track and maintain scheduled assignments.
- Ability to maintain professional composure when dealing with unusual and stressful circumstances.
- Knowledge of business operations management and human resources administration.
- Demonstrates leadership skills, including planning, organizing delegating, problem solving, training, coaching, and praising or disciplining staff in a positive manner.
- Excellent oral and written communication skills required for preparing clear, concise, and grammatically correct materials and communicating information effectively to others.
- Strong customer service and service delivery orientation.
- Able to conduct presentations and facilitate group meetings, both in person and online.
- Ability to adapt to change in the external environment and organization.
- Ability to multi-task and complete assignments concurrently in a fast-paced environment.
WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS
- With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:
- Required ability to manage multiple tasks concurrently.
- Computer usage, which may include prolonged periods of data analysis.
- Handling and being exposed to sensitive and confidential information.
- Regular talking and hearing.
- May be required to use vehicle in the performance of duties.
- Frequent lifting and/or moving up to 10 pounds, and occasionally up to 25 pounds.
- Close vision, distance vision, and ability to adjust focus.
