Field Service Technician:
Provide support to the agency end users to maximize the productivity and efficiency of their computer-related equipment and processes. This position serves as a technical analyst in the implementation of computer technology and automation initiatives.
This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.
What are the essential duties of this position?
· Communicate effectively, both orally and in writing, with users, unit staff and Managers
· Maintain a broad system knowledge, knowledge of computer related equipment, and end user software
· Analyze operational problems
· Investigate alternative solutions and potential risk
· Initiate corrective action
· Record and report status
· Teach and assist other staff and users
· Project management
· Server support
· Telecommunications support
· Database systems support
· Enforce security standards
