Clinic Manager

Neuro Wellness Spa • new york city (manhattan beach), ny, us • 11h ago

Job description

About Us

At Neuro Wellness Spa, we are committed to providing cutting-edge mental health care with a patient-centered approach. Since 2009, our dedicated, knowledgeable, compassionate team has ensured our patients receive the highest quality, most comprehensive mental healthcare possible. As a premier provider of rTMS and psychopharmacology, Neuro Wellness Spa continues to expand throughout Southern California with locations in Manhattan Beach, Torrance, Long Beach, Santa Monica, Beverly Hills, Westlake Village, Encino and upcoming sites Pasadena and in Orange County.

What is TMS?

Although antidepressants and talk therapy are treatment options for depression, over half of patients still experience symptoms after trying these conventional treatments. Transcranial magnetic stimulation (TMS) is a safe and effective treatment for depression that uses gentle magnetic pulses to stimulate specific areas of the brain responsible for mood. TMS is non-invasive (does not require surgery), non-systemic (does not affect the entire body), covered by most insurance and has no drug- related side effects.

What's Involved in TMS Treatment?

During TMS treatment, patients recline in a private treatment room and may relax, read, work, or watch television during TMS treatment. A TMS magnet is positioned over the patient’s head to deliver gentle magnetic pulses to stimulate areas of the brain underactive in those with depression. Each treatment sessions lasts about 20 minutes, after which patients can get back to their days right away, including work or school.

The Operations Manager at Neuro Wellness Spa oversees the efficient and effective operations of two NWS clinics, ensuring high-quality patient care and adherence to clinical protocols. This role involves a diverse range of responsibilities including but not limited to:

1. Clinical Protocols:

· Implementing and maintaining clinical protocols across both clinics.

· Oversight of site protocols including outreach to outside medical professionals, patient testimonials, patient recalls, mail/faxes management, power/internet/EHR outage protocol, data gathering/entry, signed/locked notes, TMS attendance

· Urgency and oversight of TMS referral pathway to facilitate clinical and operational excellence

2. Reputation Management:

· Addressing and responding to patient complaints promptly and professionally.

· Coordinating with admins, TMS techs, physicians, and other staff to resolve issues reported by patients.

· Oversight of patient testimonial requests

3. Staff Engagement:

· Assisting in the creation and implementation of training schedules and orientations for new hires.

· Mentoring, monitoring, and training new staff members.

· Enforcing dress code and professionalism standards

· Managing staff scheduling and identifying coverage for PTO requests and emergent absences. Report schedule changes to payroll including vacation requests, sick days, emergencies etc.

· Fully cross-trained as an admin and TMS Tech and able to provide coverage for emergent tech/office admin absences

4. Quality Assurance:

· Conducting performance reviews of site staff

· Facilitating professional development opportunities for clinical staff.

· Ensuring compliance with clinical standards and monitoring the patient experience.

5. Compliance:

· Maintaining clinic signage and practice management certifications as per compliance standards.

· Displaying practice management certifications as per compliance standards

· Ensuring adherence to federal and state laws and guidelines such as OSHA, CLIA, HIPAA, and FMLA.

· Oversight of staff licensures, CPR certifications, HIPAA compliance, and medical records management.

6. Facilities Management:

· Monitoring clinic cleanliness, safety, and maintenance across all sites.