Customer Service Specialist

Robert Half • bolingbrook, il, us • 10h ago

Exciting opportunity for a Customer Relations professional. In this role, Customer Relations Account Manager will be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. Will help promote a team environment with the Customer Relations and Operating Team. The Customer Relations Account Manager will resolve any issues that arise to ensure customers are satisfied. This is a Hybrid opportunity and will work out of the Bolingbrook location. Must have Logistics or Transportation Industry experience.

Recruiter: Connie Stathopoulos

Responsibilities include but are not limited to:

· Provide informed input for new opportunities and follow the opportunity process through the RFP process

· Serve as main point of contact for all assigned accounts and main point of contact for all communications while following the process

· Maintain all owned customer contact and transportation profile information

· Follow strict guidelines on submission of orders to order entry team all the way through the Order Life Cycle

· Proactively submit claims within 48 hours of receiving to include updates to customer

· Initiate customer calls if there are issues

· Proactively report setup for customers from tracking to KPIs for customers

· Demonstrate the ability to be efficient and effective in front-end operations while adhering to all company programs and procedural compliance

· Identify what needs to be done and accomplishes the task. Review the task board daily to complete by deadlines

Skills and Requirements