Premier Disability Services is a growing company that is a full-service social security disability advocacy firm. We assist customers in applying for Social Security Disability at every stage of the process whether they are first time, have been denied or going to a hearing in all 50 states. Our services have helped over 100,000 individuals in filing their application successfully.
Premier Disability Services, an Internet Brand company, is seeking qualified Customer Service Representatives to join our high-volume call center team based in Minneapolis, MN.
About the Role
The Customer Service Rep/Application Specialist assists claimants with completing the Security Disability application, by asking a series of personal questions to obtain necessary information about their disability and qualifications for disability benefits. Calls typically last 30-45 minutes and the Application Specialist must ensure that the application is completed fully and accurately.
Responsibilities:
- Completes the online application for the claimant.
- Asks a series of personal medical questions.
- Uses several systems to complete the process (Website, internal, and order management
- systems)
- Demonstrate Empathy, Compassion, and Patience.
- Maintain confidentiality of sensitive information
- Meet productivity and quality goals.
- Use of call management software to answer calls, adhere to specified schedule, and breaks.
Qualifications:
- Previous experience in a call center environment.
- Customer service orientated with demonstrated ability to show empathy.
- Excellent written and verbal communication skills
- Must be patient and inclined to help others.
- Must be detail oriented.
- Ability to achieve high productivity and quality standards.
- Proficient working knowledge of Windows OS, Internet, and associated software.
What we offer:
- Competitive pay. In office Pre Hearing Case Managers will start at $18/hr and will have the opportunity to get up to $21/hr within their first six months.
- Medical, Dental and Vision insurance.
- PTO and paid holidays!
- Opportunities to grow within the company!
