Department:
Operations/Administration
Reports To:
President & CEO
Status:
Salaried – Exempt
The Vice President of Operations is responsible for providing thought leadership, direction and oversight to Club operations. Develops and implements strategy for positive youth development and member experience including safety, staffing, and partnership development. Leads Club staff with employee recruitment and retention. Collaborates with appropriate senior staff to develop and monitor Operation’s fundraising, programming, financial,and human resources goals and plans.
Leadership and Strategic Planning
§ Develops, communicates and implements organization’s operational policies and procedures, and monitorsfor compliance.
§ Orients and trains organization staff to Boys & Girls Club’s optimal Club Experience, protocols andquality measures to improve program quality.
§ Determines optimum number, model and placement of clubs; recommends and helps implement changes supported by analysis of resources and demographics.
§ Develops membership and optimal and average daily attendance targets and plans and executesstrategies to achieve targets.
§ Works with Senior Leadership Team to develop the organization's plans and programs as a strategic thoughtpartner, particularly from the perspective of the Operations team.
§ Determines optimum club hours of operation required to achieve organization’s mission.
§ Leads and guides program staff in developing, monitoring, and improving programs in Clubs to achievethe optimal Club Experience as defined.
§ Collaborates with Vice President of Programs & Grants and Chief Financial Officer to monitor grant compliance and improve program delivery in clubs; works together to develop grant proposals and to obtain and report on outcomes
§ Commits to data driven decision making with a focus on optimal club experience and optimal staffexperience.
§ Provides leadership and direction to operations on managing crisis situations.
Board – Committee Development
§ Participates in and reports on operations at BGCCV corporate board meetings.
§ Coordinates and leads Operations/Property committee meetings, including preparing meeting agendas andreporting on meeting activities.
§ Collaborates with Resource Development staff
Budget
§ Analyzes operation’s needs, develops budget that supports those needs, monitors budget and reportsvariances in revenue and expenditures.
§ Collaborates with Chief Financial Officer to develop and execute strategies to meet budget targets
Marketing, Public Relations & Development
§ Participates in activities to maintain good public relations for Club programs, services and activities.
§ Collaborates with Resource Development to develop strategic plan for club initiated fundraising efforts; monitors plan and implements strategies to ensure targets are achieved.
Staff Management
§ Manages Operations’ Department staff including recruiting and onboarding a diverse and qualified staff, training and developing staff, identifying performance objectives, and monitoring and providing feedback onperformance.
§ Works with Senior Director of Operations and other operations management staff to determine club staffinglevels that best support effective program delivery, budget compliance and ensures safety; seeks support fromFinance.
Facilities and Property
§ Assesses risk and implements programs and policies to minimize loss and exposure to loss.
§ Oversees identification of and prioritizing of capital improvements needed by clubs, secures approval andfunding and reviews bids and monitors progress.
§ Develops and communicates policies regarding buildings, grounds, vehicles, equipment, upkeep, usage and maintenance; monitors adherence to those policies and standards.
§ Develops and communicates policies concerning use of clubs, equipment and grounds by outsideorganizations when clubs are closed.
§ Visits clubs regularly and inspect vehicles regularly to ensure they are safe, attractive, and well- maintained.
§ Oversees strategy and procedure to determine clubs’ building, equipment and grounds maintenanceand repair needs; monitors priorities and compliance.
§ Oversees capital projects and building improvements to meet organization needs.
Administrative
§ Manages programs & operation’s administrative processes and ensures that administrative data, from the club level up, is accurate and timely, and follows organizational administrative policies and procedures.
Education
§ Bachelor's degree from an accredited college required
Experience
§ A minimum of ten years of work experience where operations consists of multiple locations, budget oversight, team development and management, and responsibility for fundraising, boards and budgets.
Skills
§ Demonstrated ability to organize, direct and coordinate operations; personnel supervision, recruitment andretention of key personnel; facilities management; and budget development and management.
§ Leadership skills, including negotiation, problem solving, decision making
§ Knowledge of the mission, objectives, policies, programs, procedures and principles and practices ofnon-profit organizations and youth development services
§ Ability to manage multiple tasks and to develop solutions to problems with limited supervision.
§ Excellent human relations skills and ability to motivate staff and board.
§ Strong oral, written and presentation communication skills.
§ Ability to establish and maintain effective working relationships with Club staff, Board members, volunteers,community groups, and other related agencies.
§ Advanced understanding of basic office applications including MS Office (Word, Excel, PowerPoint,and Outlook)
ENVIRONMENT & WORKING CONDITIONS:
Normal internal office environment with frequent travel to Clubs. Occasional weekend and evening work to support organization’s fundraising events, committee meetings, special events, and activities. Frequent internal contacts withemployees throughout organization is required.Physical requirements include walking, climbing stairs, and sitting for four plus hours per day. Light work, exerting upto 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.
Exempt employees are not entitled, under the Fair Labor Standards Act (FLSA), to the protections of the wage and hour laws of the state or the FLSA. Exempt employees must always be paid on a salary basis and not be subject toreduction based on the quality or quantity of work performed.
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities,qualifications and objectives required of employees assigned to this job.
