About Us:
We are a one-stop-shop in logistics that delivers value and provides end-to-end logistics that meet or exceed our customers’ goals. Customer relationships are the lifeblood of our business – the reason why we consider a carrier a customer and extend the same level of professionalism to a transaction with them as we do it with shippers.
In everything we do, we aim to be an asset to our customers and carriers alike. When our customers and carriers look back on their year in review, we want working with IGT to be considered one of their best business decisions of the year. This is accomplished by hard work, honesty, and always improving levels of customer service
Why Choose US
Our courteous and highly professional team will take care of your freight, regardless of its size, type, or destination.
Quality & Commitment
Headache-Free Service
Service Tailored to Your Needs
Capacity
Communication and Problem Solving
Reliability
Job Summary:
Are you ready to take your career to the next level?
IGT Logistics is looking for a dedicated Account Manager to join our dynamic team. In this pivotal role, you will be instrumental in delivering exceptional customer service, managing bookings, optimizing load builds, and engaging in upselling and negotiation with our valued clients.
Attention to detail and precision are key, as you'll be responsible for handling critical information that drives our success. If you have a sharp eye for accuracy and a passion for making a difference, we want to hear from you!
Become a vital part of our team and help us shape the future of logistics. Apply today!
Key Responsibilities:
- Client Relationship Management: Build and maintain strong relationships with clients to understand their logistics needs and ensure satisfaction.
- Order Management: Oversee the booking process, ensuring accuracy and timely processing of customer orders.
- Load Optimization: Collaborate with operations to build efficient load plans that maximize resource utilization.
- Problem Solving: Address and resolve any issues that arise during the shipping process, acting as the primary point of contact for clients.
- Sales and Upselling: Identify opportunities for upselling additional services and solutions to meet clients' evolving needs.
- Negotiation: Negotiate pricing and service agreements with customers, ensuring competitive rates while maintaining profitability.
- Performance Tracking: Monitor key performance indicators (KPIs) to evaluate service effectiveness and identify areas for improvement.
- Documentation: Ensure all necessary documentation is accurate and compliant with regulations.
- Collaboration: Work closely with internal teams, including operations, customer service, and finance, to ensure seamless service delivery.
Experience:
Account Manager - Minimal 3 years
3PL/ Transportation Sales - Minimal 3 years
Location: On-Site - Oakbrook, IL
