Are you a highly skilled business process, change management, and salesforce expert? If so, this is a great opportunity for you to join a winning team!
We are hiring for a global, high-growth, manufacturing company based in Alpharetta, GA who is currently in process of implementing salesforce. In this role, you’ll play a pivotal part in aligning technology solutions with their business objectives, working in an open, collaborative manner to inspire optimal solutions.
Hybrid position in Alpharetta, GA (2-3 days/week)
Responsibilities:
- Build and maintain strong relationships at all levels of the organization.
- Develop and maintain an understanding of the overall business including the processes, objectives, goals, and requirements.
- Proactively collaborate and engage with business partners to identify opportunities for process improvement, innovation, and value creation.
- Support the implementation of Salesforce across all business units. Understand the business requirements, create and prioritize user stories, and establish their business acceptance criteria for success.
- Collaborate with stakeholders (business users, management, and IT) to understand business needs, coordinate the intake process, and translate them into technical requirements.
- Utilize the understanding of the business needs and challenges to identify opportunities to address through process or technology.
- Conduct detailed process analysis and documentation, identifying gaps and areas for improvement.
- Develop and maintain a technical competency in the technology platforms, including Salesforce and surrounding systems. Develop detailed user stories and acceptance criteria.
- Build and maintain strong relationships with the Salesforce team and the broader Salesforce user community.
- Support basic configuration of Salesforce settings, objects, workflows, validation rules, etc. as needed.
- Partner with Project Management team to oversee the testing process, including plan development, conducting user acceptance testing and ensuring issues are resolved.
- Continually drive advancement and adoption of solutions by collaborating with business leads and IT on projects, enhancements, and the strategic roadmap.
- Provide insights and identify opportunities where technology can enhance efficiency and effectiveness to enable business value..
- Drive process and tool innovation and advancements by understanding how to leverage tools such as artificial intelligence and machine learning for value creation and incorporating into the roadmap.
- Prepare the business for change as part of process improvement.
- Create and maintain training content and job aids to help onboard, train and execute tasks in Salesforce or other technologies.
- Provide ongoing support and troubleshooting activities for Salesforce users.
- Develop and deliver training materials and sessions to ensure users are proficient in using Salesforce and other technologies.
- Recommend and leverage new functionalities by staying up to date on Salesforce releases and features.
Qualifications:
- Experience with Salesforce or CRM solution as an end user, analyst, or similar role.
- Strong understanding of CRM business process in the Manufacturing industry.
- Salesforce platform capabilities, including Sales Cloud, Marketing Cloud, Service Cloud, and other relevant Salesforce products would be a plus.
- Excellent problem-solving and analytical abilities.
- Project management skills and familiarity with project management methodologies (e.g., Agile, Waterfall) is beneficial.
- Effective communication and interpersonal skills, with the ability to work with diverse teams.
- Ability to manage multiple projects and priorities simultaneously.
- Experience using Monday.com for project management is a plus
