THE POSITION IN A NUTSHELL
Sciens Building Solutions is seeking a Senior Operations Manager who is a positive change agent and can drive high customer satisfaction while leading a branch team, including engineering, project execution and service departments, along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire alarm and security industry, and is ready to assume ownership of a branch operations role while being part of a vibrant national organization.
WHAT YOU'LL BE DOING (and doing well!)
- Responsible to ensure all associates embrace the safety culture and comply with all safety initiatives.
- Manage the engineering, project management, and service departments for the assigned Division.
- Supervise, train, and develop all branch associates including designers, project managers, technicians, project coordinators, supervisors, dispatchers, and administrative staff.
- Responsible for the scheduling, execution, billing and completion of install, service, warranty, and emergency jobs.
- Responsible for developing a budget and meeting revenue and gross margin targets.
- Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs and processes designed to meet or exceed goals and maximize market potential.
- Responsible for delivering projects within the original budgeted cost.
- Responsible for executing monthly project cost and Work in Progress (WIP) analysis.
- Reports the information in an effective manner to management, and takes corrective action as needed.
- Responsible for efficient asset management, such as inventory and company service vehicles.
- Responsible for building a high-performance culture to include annual performance reviews and development initiatives.
- Responsible for manpower planning and allocation.
- Responsible in part for customer satisfaction and cash collections.
- Works closely with the sales team to support the growth and profitability of the branch.
- Responsible for control and calibration of inspection, measuring, and testing equipment.
WHAT WE LIKE ABOUT YOU
- 10 years’ experience in an operations manager role within the fire alarm and security industry.
- Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.
- Strong, positive team builder with leadership ability.
- Knowledge of current fire alarm and security systems.
- Strong understanding of Profit and Loss statements and key financial drivers.
- Ability to attract, develop, grow, and retain a team.
- Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.
WHAT WE'RE BRINGING TO THE TABLE
- Competitive salary based on qualifications.
- Paid time off plan and holidays.
- 401(k) matching.
- Short term and long-term disability.
- Medical, dental, and vision plans with options.
- Life insurance.
- Company cell phone, laptop, and vehicle.
- Professional career development opportunities.
