Senior Technical Support Engineer
HIGHLIGHTS
Location: Phoenix, AZ (Remote to West Coast candidates ONLY)
Position Type: Direct Hire
Hourly / Salary: Based on experience
Residency Status: US Citizen or Green Card Holder ONLY
Our client is looking for a Senior Technical Support Engineer to join their team!
Job Summary:
The selected candidate will be part of the Enterprise Computing Global Support team, with primary focus on one major semiconductor manufacturer in the Phoenix/Chandler Arizona area. This role will be to become the trusted advisor to, and virtual extension of the EDA queue maintainers, ensuring optimized usage of clients products, through best practices, troubleshooting and training. This is a highly visible position, interfacing with the customer, from the queue maintainers to the executive level. This role will also be to evangelize the customer internally between the Sales, Marketing, Engineering and Product Management teams. As the customer relationship grows and with product expansion, this position can lead to a senior technical management role.
What You Will Do:
- Provide dedicated support; including but not limited to responding to escalated tickets, troubleshooting technical product issues and developing workarounds.
- Become the primary technical liaison to the customer.
- Provide the customer with the training and knowledge required to effectively use the products.
- Work cross-functionally and develop working relationships with Sales, Services, Engineering, and Marketing teams.
- Provide input on the product direction.
- Provide input to Business and Marketing to accurately describe the features and capabilities of the product.
What You Will Need:
- Bachelor's degree in IT/Computer Science or equivalent or EDA/HPC System Administrator experience is required.
- 5 to 10 years of EDA/HPC cluster deployment and support experience.
- Strong computer science and systems-level knowledge (e.g., networking, operating systems, file systems, high availability, containers).
- Strong analytical and debugging skills (e.g., analyzing system and application logs, strace, lsof, gdb, gstack).
- Demonstrated proficiency in Linux shell scripting is required.
- Excellent communication, people, time management, and organizational skills.
Preferred:
- C, C++, and Tcl experience is a plus.
- Experience with workload management/job scheduling software (e.g. PBS Professional, SLURM, Grid Engine, LSF, LoadLeveler, Moab/TORQUE) in an HPC/EDA environment is a significant advantage.
How You Will Be Successful:
- Envision the Future
- Communicate Honestly and Broadly
- Seek Technology and Business “Firsts”
- Embrace Diversity and Take Risks
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