Position Overview:
This position's primary function is to ensure high customer satisfaction by instilling the company Mission, Vision, and Core Values. Must daily know and communicate to Account Managers, Service Managers, Dispatch, and Service Techs to provide service to customer. May be required to be accessible at extended hours. Works under minimal supervision. This position reports to the Service Manager.
Responsibilities:
· Reports for duty on time, ready to work, at assigned work location, on a daily basis.
· Accurately and timely communicates with Service Manager(s), and Service Coordinator(s) to schedule P/M contracts each day.
· Maintain and build relationships with customers
· Assign and direct the scheduling of monthly maintenance contracts.
· Ensures technicians to match job needs.
· Reconcile Work-in Progress report monthly to resolve outstanding issues on incomplete contracts.
· Collect and review information supplied by Account Managers to generate new and existing P/M proposals.
· Review and send Inspection reports to customers and make sure any equipment surveys, or write ups have made it to inside sales team. Share information with Account Managers so they can address any issues or questions.
· Obtain feedback from P/M contract customers regarding APS service capabilities.
· Monitor P/M contracts to determine profitability. Identify any issues quickly by engaging with Service managers or Account Managers.
· Invoices contracts Monthly.
· Meets with Operation Manager weekly to report/discuss job progress, issues/conflicts to determine need for upper management involvement.
· Support Sales team as necessary.
· Performs other duties as required
Positions reporting to this position:
· Direct reports: PM Contract Assistant
· Indirect reports: Sales, Service Manager
Working Conditions:
Work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will be required to work in an indoor office location.
· Requires sitting at a desk for extended periods of time.
· Normal or corrected sight and hearing ability required.
· Normal finger dexterity to effectively use a keyboard.
· Ability to lift and carry up to 50 lbs occasionally.
· Ability to ambulate to various areas of the office and shop.
· Ability to use office equipment effectively.
· Ability to travel to various job sites as needed.
· Ability to climb stairs, ladders, and other access ways to customer’s building
Education / Licensing Requirements:
· High school diploma or GED
· Vocational/Technical school preferred.
