The Client Computing Specialist II position is responsible for the support of client computing technologies within the scope of the CBPS-IT technology portfolio. The incumbent’s responsibilities include, but are not limited to the following:
Administration & Implementation:
Maintaining a standard computer image provided by the Corporate office on laptops, desktops and peripheral devices, which may include smartphones, tablets and other mobile devices.
- Receiving, hardware, software, license tracking, and end-of-life disposition.
- Requires frequent contact with the end-user community.
- Administers asset management, including hardware/software inventory and maintaining licensing compliance.
- Adheres to the Change Management process for all systems and services.
- Performs automated software distribution tasks to test and push-down updates, patches, and new software installations as required.
- Performs project management for move/add/change projects as needed.
General Support:
Supports the general computing environment by managing, maintaining, and repairing technology within scope of CBPS-IT.
- Performs 2nd-level technical support for local and remote end-users including troubleshooting, break-fix, and user education.
- Manages incidents and correlates into problem resolution as necessary.
- Fulfills service requests as needed to assist 1st-level support when a technical problem is too complex or beyond scope.
- Perform desk‐side support services image, install, and deliver laptops and desktops to the end-user community world-wide, perform hardware and software upgrades, and network printer installation and configuration.
Facility & Business Unit Support:
Provides technology support to the local business unit with regard to operations, which includes but is not limited to the following:
- Break fix of Hardware (Scanners, PC's, Printers, hand held, etc)
- Installation of software (Kofax, SCLogic, Office 365,)
- Monitoring of BPC Production environment ( Kofax, Sftp, Email, etc)
- Preventative Maintenance on Processing Equipment.
- Manage / Monitor the Physical Security System software
- Access Control Management (ID Badge, Credentials)
- Video Doorbell and Registration iPad Systems - Administration & Support
Data Center Support
Provides support as a backup to the Systems Engineers and Network Engineers under the direction of the Systems Engineering Manager or Network Engineering Manager respectively, as required for Data Center Operations, Implementation, and/or Troubleshooting. This may include, but will not be limited to the following:
- Escorting service personnel onsite and overseeing work
- Providing hand’s-on assistance for troubleshooting
- Assisting with the installation of new equipment
- Reviewing trouble logs, etc.
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Help desk: 4 years (Preferred)
- Windows: 3 years (Preferred)
- Microsoft Office: 4 years (Preferred)
- Microsoft Intune: 4 years (Preferred)
Ability to Relocate:
- West Valley City, UT 84120: Relocate before starting work (Required)
Work Location: In person
