Branch Supervisor Heritage Park, Wappinger Falls
Job Details
Job Type
Full-time
Wappingers Falls, NY • Retail Banking
Description
Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed.
Our values are at the heart of everything we do. We believe in:
- Integrity: We are honest and trustworthy in all of our dealings with our members, employees, and the community.
- Excellence: We strive to provide our members with the best possible service.
- Teamwork: We believe that we can achieve more together than we can alone.
- Respect: We treat each other with dignity and respect.
- Community: We are committed to giving back to the communities we serve.
If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. We offer a competitive salary, comprehensive benefits package, including a very generous PTO policy.
POSITION PURPOSE
Responsible for providing outstanding member service; recommending products and services, performing member transactions and supervises the Retail Banking Staff.
Pay range: $23.57 - $29.46 per hour depending on experience, plus unlimited monthly incentives
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Provide outstanding member service by accurately processing member transactions and actively promoting products and services. Transactions include deposits, withdrawals, loan payments, transfers, check cashing, traveler’s checks, money orders, placing check holds, assuring proper identification & endorsements, balance and maintain cash drawer, etc.
- Responsible for continual improvement in member service quality in all areas of the Credit Union.
- Maintain knowledge of all credit union products and services.
- Provide the teller staff with appropriate amount of guidance with transactions and keep tellers abreast of new policies and procedures.
- Mentor and coach teller line staff, stressing the importance of cross-selling while maintaining a highly motivated teller staff.
- Monitor branch operations to ensure a consistent, professional approach. Ensure the branch is up to the Credit Union’s standards of excellence.
- Supervise, train and evaluate branch staff, performance and evaluation process. Utilize proactive discipline processes, as necessary to correct performance concerns.
- Monitor branch activity, including number of transactions, volume, teller differences cross-sells and new accounts.
- Run and analyze credit reports and counsel members on improving score, if applicable, and recommend products and services to assist members in building/maintaining a strong financial future.
- Ensure that teller station is properly stocked with forms, supplies etc.
- Perform member service responsibilities, answering questions and requests, researching and resolving member issues, etc.
- Recommend changes, workflow, efficiencies and quality.
- In the absence of the Branch Manager, supervise the branch; being responsible for opening/closing procedures, the smooth operation of the branch and the branch staff.
- Prepare the monthly audit package for the Branch Manager to review.
- Assist Branch Manager as needed.
- Performs additional duties as assigned.
PERFORMANCE MEASUREMENTS
Performance is measured against the core competencies as outlined by the position and against goals established by the supervisor.
