The Stakeholder Reporting Manager plays a critical role in ensuring SLA/KPI compliance for the regional locations. This individual will be responsible for coordinating audit-related activities with the regional centers
Responsibilities:
- Develop and maintain a strong understanding of SLAs/KPIs across the regional GBS locations.
- Develop and distribute reports to stakeholders on the performance of SLAs/KPIs.
- Manage the relationships with key 3rd party vendors including BPO providers.
- Partner with internal and external auditors to facilitate audits and ensure timely remediation of any identified deficiencies.
- Develop and maintain strong relationships with key stakeholders across the organization, including finance leadership, legal, and internal audit.
- Prepare and present regular compliance reports to senior management, highlighting key risks, issues, and recommendations.
- Contribute to the continuous improvement of the compliance program by identifying and implementing best practices.
Qualifications:
- Bachelor's degree in Accounting, Finance, or related field required. CPA or CIA designation preferred.
- Minimum of 5 years of experience in a finance compliance role, preferably within a global organization.
- Excellent communication, interpersonal, and presentation skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint.
