StaffBright is currently looking for a Help Desk Technician located in the Metro Detroit, MI area. This individual would provide escalated support for customers and ensure issue resolution in a fast-paced environment. This role requires strong problem-solving skills and attention to detail. This role is a Hybrid Role with two days remote and 3 days in the office.
*This role does not offer any type of sponsorship
What You Will Be Doing:
- Provide mobile support for a range of platforms, including smartphones and tablets.
- Deliver audiovisual (AV) support, managing devices like projectors, Apple TVs, and televisions.
- Configure and maintain printers, scanners, and other peripheral devices.
- Partner with internal teams and external contacts to diagnose and resolve technical issues.
- Oversee daily ticket management, ensuring timely solutions or appropriate escalation.
- Identify and drive ongoing improvements to streamline support workflows.
What We Need From You:
- Minimum of 1 year experience in an IT Support role.
- Familiarity with TCP/IP networking and associated services (such as DNS, SMTP, DHCP) is a plus.
- Preferred knowledge in Active Directory principles and administration.
- Foundational understanding of Microsoft Office 365 and the Office suite.
- Basic knowledge of OneDrive and SharePoint Online.
- Hands-on experience with analytical tools.
StaffBright - Who We Are
StaffBright matches professionals to rewarding Finance, IT, Engineering, and Sales and Marketing opportunities with industry-leading organizations helping accelerate careers while delivering excellent results for our client companies. At StaffBright, we work closely with our clients, recruiters, and candidates to ensure that talent needs are fulfilled quickly, and with the right individual.
