The Deskside Technician is vital in providing technical support to employees at ABC. This role involves addressing end-users' IT needs, maintaining hardware and software, and ensuring smooth operations. The position requires regular interaction with users to troubleshoot issues and implement solutions efficiently.
Key Responsibilities:
Technical Support:
- Provide hands-on technical support within both facilities, resolving hardware, software, and network issues promptly.
- Assist with software installations, updates, and configurations.
- Troubleshoot and resolve hardware problems, coordinating repairs or replacements as needed.
User Assistance:
- Offer on-site guidance and training on using various software applications and technological tools.
- Address user inquiries related to IT systems and applications, providing clear and concise instructions.
Systems Maintenance:
- Perform routine maintenance and updates on computers, printers, peripherals, and other IT equipment.
Documentation and Reporting:
- Maintain accurate records of technical issues, resolutions, and equipment inventory for both facilities.
- Generate reports on recurring issues, system performance, and equipment status for review by the IT Supervisor.
Security and Compliance:
- Adhere to company policies and security protocols, ensuring compliance with data protection regulations.
- Assist in implementing and maintaining cybersecurity measures to protect company data and systems.
Collaboration and Communication:
- Work with the IT team to execute IT projects, upgrades, and deployments.
- Communicate effectively with users, understanding their needs and providing timely updates on issue resolution or system changes.
Requirements:
- Proven experience as a Deskside Technician or in a similar role, preferably within an automotive or manufacturing environment.
- Proficiency in troubleshooting hardware, software, and network issues.
- Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications.
- Excellent communication and interpersonal skills, with the ability to convey technical information clearly.
