Job Overview:
The Operations Manager is responsible for overseeing and coordinating all day-to-day operations and people within the branch. Ensuring the delivery of high- quality high-performing service support to our customers external and internal.
Education/Experience:
- Minimum 5 years’ leadership experience
- Capable of financial acumen desired
- Proven experience with customer driven roles
- Excellent interpersonal and verbal communication skills
- Highly motivated, exceptional organizational, interpersonal, and communication skills, both oral and written
- Must be a team-oriented professional who can handle multiple projects in a fast-paced environment
- A demonstrated ability to lead, train, mentor, and implement be practices amongst reports
- Proficient in MS Office Suite required
Principle Responsibilities:
- Oversee operations to ensure efficiency, quality, customer satisfaction and cost-effective management of resources
- Establish and implement safety programs in line with company values and programs
- Responsible for day-to-day management of the business to achieve the budgeted operating profit and working capital targets
- Develop and oversee all branch operations including new, used, rental, service, parts, transportation, etc.
- Management of both internal and external property and systems installations and repairs including systems and landscaping
- Provide support and direction sales and sales support team
- Collaborate with leadership to implement new or improve existing processes
- Suggest/recommend tools, equipment, procedures to increase revenues and efficiencies
- Measure and analyze employee performance and operational metrics
- Provide mentoring and guidance to employees
- Establish a work environment conducive to maintaining good employee morale
