Role: Network Audio/Video Engineer
Location: Plano, TX (Onsite)
Job Type: Full Time
Job Description:
- Excellent communication, customer support, and interpersonal skills.
- Ability to manage Incidents and Escalations from end user or vendor reporting systems
- Hands on experience supporting Microsoft Teams Room, Surface Hub, Crestron, Biamp
- Strong working knowledge and experience configuring Microsoft Teams Rooms (Crestron UC) and Surface Hubs.
Webex MTR is a plus.
- Working knowledge of OSI model, TCP/IP, TLS, RTP, HTTP, SRTP, UDP, unicast, multicast, subnetting, VLAN, and DHCP concepts.
SDA network is a plus.
- White glove support for Executive and Large Events
- Knowledge of basic Audio/Video signal flow
- Experience with planning in Jira with an Agile mindset
- Ability to read CAD drawing sets (Nice to have)
- Incident Management-
Service Now, Microsoft Services, Manufacturer RMA, Vendor Escalation
- Microsoft Technology Stack-
Teams Room, Surface Hub, Microsoft Pro Portal, Teams Admin Center, Azure, Intune
