Job Title
Inside Sales & Technical Support SpecialistJob Category
SalesJob Description
BOLZONI AURAMO Inc. is looking for an Inside Sales & Technical Support Specialist who will be responsible for delivering and contributing to a superior customer experience through the accurate and timely development of quotes, entertaining of sales orders, configuring product to meet customer demand, and sales reporting.
Key Accountabilities of The Inside Sales & Technical Support Specialist :
Will be expected to provide support to the customer (Dealers and end-users) in the technical functions of Bolzoni Auramo attachments including: troubleshooting assistance, and application analysis. This role also provides feedback to product engineering in the manner of product improvement recommendations, and prototype testing inspection and analysis.
KeyAccountabilities:
Provide world class technical coaching and support to dealer and OEM service organizations
Customer service calls answered on first call from customer, or call backs made within 5 minutes of message receipt
Minor technical assistance requests resolved within 4 hours of first contact
Major technical problems either resolved or converted within 48 hours of first contact
Relay knowledge derived from customer feedback and field based experience to drive improvements across variable Bolzoni USA functions
Projects completed within time frame specified to support product design improvement and cost reduction
Minimum Qualifications:
Associates or technical trade school education typically received beyond high school
5+ years’ experience in industrial equipment repair troubleshooting and customer service
Knowledge of hydraulic and electric operational systems
Customer service liaison between customer and all departments
Sales Order Review
Quoting
Order Entry
Product Configuration
Sales Reporting
Discount Analysis
The Inside Sales & Technical Support Specialist will have the following minimum qualifications:
Bachelor's Degree preferred (in Engineering related field)
-or-
Bachelor's and 1 - 5 years of experience in manufacturing of consumer goods.
-or-
Associate's Degree and 2-4 years' experience in Engineering field.
-or-
High School Diploma and 5+ years' experience with Inside Sales in similar field.
-plus-
Knowledge of Company and Industry
Customer Relationship Management
Strong business and financial acumen
We are an equal opportunity employer.
EOE/Minorities/Females/Veterans/Disabled**
Job Type
PermanentTime Type
Full timeWork Hours
40Travel Required
Some travel may be required.Primary Location
Bolzoni US Sulligent, ALAddress
7711 US Highway 278Zip Code
35586Field-Based
NoRelocation Assistance Available
NoWe are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
EOE/Minorities/Females/Veterans/Disabled
