Claims Adjuster - Direct Hire Opportunity will work onsite Monday - Friday 8:00 am to 5:00 pm in the corporate office of our client who is a Residential Property Management Company. The Claims Adjuster inputs, creates, investigates, evaluates, negotiates and settles a variety of claim types. You must have experience with Property and General Liability Claims.
You will be making appropriate recommendations for tenants' reimbursement where needed regarding settlement. Report claims to third party administrators and insurance carriers as needed. Monitors incoming correspondence, invoicing and other expenses and investigates for proper charges or recovery. Continuously monitors claim files while working towards resolution and closure in a timely manner by maintaining a current diary on open files. Maintains database of all claims and tracks inquiries on pending claims. Maintains iN.Site system for incident/accident reports, assists with incident/accidents investigations. Maintains constant outside communications with claims related issues, including and not limited to, litigated and non-litigated claims.
DUTIES AND ESSENTIAL JOB FUNCTIONS:
* Inputs and creates claim files on assigned incidents/claims as reported on iN.Site.
* Adheres to standard claims handling procedures.
* Generates claims reports and maintains notes and correspondence regarding claim file
activity and communications on the claims database on iN.Site.
* Monitors a variety of claim files (1st and 3rd party property, liability and litigated claims)
and maintains a daily running diary.
* Investigates insurance claims.
* Performs property inspections as needed.
* Analyzes information gathered by investigation and reports findings and
recommendations.
* Determines liability.
* Files claims as needed with carriers.
* Communicates with internal departments, claimants, attorneys and insurance companies
over the telephone, in person and in written correspondence.
* Makes settlement recommendations.
* Negotiates claim settlements to avoid litigation.
* Prepares demand/denial letters as needed.
* Drafts offer letters and releases.
* Creates statements of loss notifications.
* Ensures signed releases are received prior to issuing settlement funds.
* Creates check requests and requests settlement monies from Accounts Payable
* Follows-up with insurance adjusters and provides information needed to expedite
settlement or insurance recovery.
* Coordinates agreed scope/estimate of damages with independent insurance adjusters,
vendors or contractors on large losses.
* Reviews incoming attorney letters and lawsuits.
* Attends mediations, as needed.
* Represents WNG entities at Small Claims court hearings.
REQUIRED KNOWLEDGE SKILLS AND ABILITIES:
* Critical competencies include, but are not limited to, communication, relationship building,
critical thinking, customer service and accountability.
* Excellent written, verbal communication and oral presentation skills.
* Proficient in Microsoft Office Suite, excellent computer skills and typing ability.
* Aptitude to apply general knowledge of contract, property and/or insurance laws.
* Ability to read, interpret, apply and explain internal rules, regulations, policies and
procedures.
* Adhere to policy and procedure, safety practices and customer service philosophies.
* Demonstrate an exceptional level of attention to detail and organization, with the ability to
multi-task and prioritize work, meet deadlines and manage changing priorities effectively.
* Excellent customer service skills, empathizes with, actively listens to and deals sensitively
and professionally with claimants.
* The skill to develop and apply knowledge of injury, property and liability issues to adjust
claims.
* Maintain quality work product and professionalism, even when work volume is high.
* Strong analytical skills.
* Construction knowledge preferred.
* Some understanding of real estate management.
REQUIRED LICENSES/CERTIFICATION:
* Must possess a valid driver's license and proof of auto insurance.
* Must maintain an acceptable driving record
REQUIRED EXPERIENCE:
- Must have experience as a Property & General Liability Claims Adjuster 3+ years
Pay is $80,000 to $95,000 per year. DOE
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
