WHAT YOU’LL BE DOING
Reporting to the Customer Service Manager, your role as Customer Service Representative will encompass a variety of customer service and project manager roles for the company. Your day-to-day responsibilities will span from client relationship building, account growth and project management.
WE’D BE JAZZED IF YOU HAVE SOME OF THE FOLLOWING TRAITS
- Strong interpersonal skills, with an emphasis on collaborative teamwork.
- High attention to detail with excellent problem-solving skills.
- Drive and high energy, combined with a commitment to accountability and integrity.
- The ability to take ownership, generate innovative ideas, and tackle complex problems.
- Adaptability is a key asset for excelling in our fast-paced, ever-changing work environment.
RESPONSIBILITIES:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary.
- Responsible for cost effective, efficient, and quality production of projects from job entry through final shipping maintaining the company objectives and client expectations.
- Communicate with internal and external customers and follow-up promptly with quotes, requests, orders, etc.
- Maintain existing customer relationships.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Provide outstanding customer service through oral and written communications.
- Work with all stakeholders, such as sales representatives, administrative staff, production, suppliers, and customers on orders and projects, including pricing, technical specifications, and meeting deadlines.
- Prepare and process quotes, orders, and sample requests.
- Establish and maintain relationships with outside vendors and industry experts; maintain knowledge of current and new technologies through publications, training, network opportunities and management staff.
- Recognize and celebrate wins; foster a high-performance environment with a focus on “team”; collaborate effectively with peer group.
- Communicate and negotiate with vendors on behalf of the company to obtain competitive pricing and scheduling to meet our customer’s needs.
- Follow and comply with safety policies and procedures.
- Contributes to team effort by assisting in areas as needed.
EDUCATION AND EXPERIENCE:
- High School diploma or equivalent
- Large format/signage experience required
- Experience in a print manufacturing experience preferred.
- Previous project management experience required
- Customer and quality focused, ability to work well in a team setting
- High Energy, Trustworthy, Detail Oriented & Organized
- Demonstrates the Core Values of HighNote
OUR TOTAL REWARDS:
- 9 Paid Holidays, which include the day after Thanksgiving, Christmas Eve, and New Year's Eve
- 2 weeks standard vacation + 3 annual PTO days
- Health, Dental, and Vision insurance
- Health Savings Account
- 401(k) with Company Match
- Employee Assistance Program provides confidential 24/7 support, resources, and referrals for every aspect of work and personal life.
