Overview
Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.
Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.
Inter-Con is Everywhere Security Matters.
Job Summary
The Operations Manager reports to the Senior Vice President. The major responsibilities of the position include, but are not limited to, the following duties:
Primary Responsibilities
The specific responsibilities include, but are not limited to the following:
- Manage daily operational and administrative functions across multiple security contracts employing over Inter-Con employees across the Memphis facilities
- Keep the Senior Vice President apprised of contract performance by accurately communicating the status of compliance and identifying any deficiencies in a timely manner
- Support the Senior Vice President's operational decision-making process
- Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness across Memphis
- Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive-level consumption
- Ensure the highest standards of conduct, appearance, performance and training are being met at all times.
Qualifications
- Preferred candidate has either an honorable military discharge, a Bachelor’s degree or 5 years’ experience in an operations management and project management role.
- Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. – MS Word, Excel, Access, SharePoint)
- An understanding of security operations and contracts management preferred.
- Understand operational KPIs and ability to utilize data to drive operations.
- Strong interpersonal, critical thinking and time management skills.
- A great communicator that gets the value of teamwork.
- Experience in general office setting in a supervisory role preferred.
- Comfortable in an ever changing, fast paced, sometimes stressful environment.
Other Requirements or Competencies
- Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus.
- Project management experience. PMP certification a plus.
- Adept in leading teams in complex problem solving.
- Customer Service orientation required.
- Able to interact in a corporate environment and effectively communicate with all levels of management.
- Must be flexible and possess the ability to meet deadlines in a high tempo environment.
- Excellent time-management, organization and multi-tasking skills required.
- A dependable team player with business maturity, enthusiasm, and a positive work attitude.
- Ability to work in a matrixed environment.
- A positive and upbeat team member!
Work Environment and Schedule
- Job operates in a professional office environment in an open area with heavy traffic.
- This role routinely uses standard office equipment such as computers, phones, copiers, etc.
- Position requires prolonged sitting, twisting, turning, bending, in the performance of daily office activities.
- The position also requires grasping, repetitive hand movement and finger coordination in preparing statistical reports and data, using a computer keyboard.
- Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.
- Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime.
- Time flexibility depending on the needs of the company.
Duties, responsibilities and activities may change at any time with or without notice.
Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.
