The Assistant General Manager ("AGM") for the Holiday Inn & Suites Green Bay Stadium, assists the General Manager ("GM") in managing the hotel day-to-day operations, assures optimum performance and continual improvement in guest satisfaction and associate satisfaction. The AGM will be working very closely with an experienced, high-energy GM! The hotel is located 1.8 miles from Lambeau field and is a prime location for both business and leisure clientele.
The AGM is hands on in managing the hourly staff, including scheduling, directing and overseeing their daily activities and training. The AGM is expected to provide leadership to the staff to promote an exceptional workplace. The AGM also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests. The AGM tends to all facets of the hotel in the absence of the General Manager. AGM is responsible for the HR administration of all HR functions for the property, to include recruitment, hiring, benefits administration, counseling, recognition and orientation. The AGM/HR is a part of the management team and will aid in talent development and training of staff at the property.
- Passion for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
- Ensure high standards in customer service including reservations, guest check-in and check-out, billing and inquires.
- Assist the GM in supervising and training staff with an emphasis on Food and Beverage Operations.
- Maximize revenue and occupancy.
- Creating a positive team-oriented environment focused on the guest.
- Ability to work well under pressure, multitask and prioritize.
- Other tasks as assigned by leadership.
Requirements
- HOTEL EXPERIENCE REQUIRED**
- IHG EXPERIENCE PREFERRED
- Two - four years of hotel experience in a supervisory/leadership role preferred.
- Organizational skills are a must.
- Food and Beverage experience is a must.
- Leadership experience is a must.
- Excellent communications skills required.
- Must be proficient in Microsoft Office.
- Must be able to work AM/PM, weekends and holidays.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
Holiday Inn & Suites Green Bay Stadium with StepStone Hospitality is an equal opportunity employer.
