Who We Are
The Facilities Group (TFG), headquartered in Tampa, FL, is the fastest-growing janitorial and facility services provider in the United States. With nearly $1 billion in revenue and a portfolio of 18 different brands, we are revolutionizing the industry by delivering top-notch experience to our clients across various industries. Founded just four years ago, we have rapidly scaled our operations while maintaining our entrepreneurial spirit. Our culture thrives on innovation, grit, and a relentless drive to build something incredible. As we continue to expand, we are looking for passionate, results-driven individuals to join our team and contribute to our mission of elevating spaces for a healthier, safer, and cleaner tomorrow.
We partner with premier local, regional, and national facility service providers while maintaining brand legacy and driving high-powered technology. The Facilities Group family of companies has 17 offices throughout the United States and provides comprehensive suite of janitorial and maintenance services to a variety of end markets including commercial, distribution, logistics, aviation, education, finance, industrial and healthcare facilities.
Our principle of providing best in class service not only guides how we treat our clients but is also the foundation of our company culture. We understand the importance of maintaining an exciting culture for our employees and believe in creating an empowering professional environment with a sense of community and opportunity.
Only candidates residing in Tampa, FL or Moorestown, NJ will be considered for this role.
What You Will Be Doing
The Vendor Relations Specialist is responsible for building and maintaining strong relationships with current and prospective Independent Service Providers (ISPs), Field Management, and other TFG team members. This role involves ISP procurement, vetting, problem resolution (such as Accounts Receivable issues), work assignment, portal training, and managing the intake and cancellation of ISP relationships. The position serves a dual purpose: procurement and recruitment of ISP Partners, along with ongoing relationship management for a designated group of ISPs.
Vendor Relations Specialist Key Responsibilities:
- Research, identify, and negotiate with suitable vendors, managing the intake and cancellation of ISPs.
- Monitor all inventory systems and gain a thorough understanding of the operations.
- Serve as the primary point of contact for assigned ISPs.
- Manage the JanIt and ISP databases to keep current records on ISP status and procurement stages.
- Maintain an up-to-date list of all vendors, including rates, terms, and contact information, accessible to all business units.
- Proactively assess, clarify, and address ISP needs continuously.
- Assist with ISP payment processes as required.
- Work with ISPs to resolve high level escalations and assist ISPs internally in complying with all KPIs.
- Meet metrics defined by the Director of Vendor Relations, such as reasonable ISP satisfaction, ISP margin, territory margin, ISP retention, client retention, and IVR targets.
- Schedule, coordinate, and lead regular business meetings with independent contractors and field managers.
- Maintain consistent communication with ISPs, TFG employees, and clients.
- Collaborate with other departments to ensure timely reconciliation of ISP billing, payables, vendor startups, and terminations.
- Maintain high levels of customer satisfaction in line with company standards.
Vendor Relations Specialist Qualifications:
- 1-2 years of experience in procurement, purchasing, or a related field.
- English/ Spanish Bilingual preferred
- Tech-savvy with the ability to navigate computer systems efficiently.
- Proficient in Microsoft Excel, Word, and Outlook.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage relationships with vendors and customers.
- Proactive, self-motivated, and capable of taking the initiative.
- Excellent verbal and written communication skills.
- Able to work independently or as part of a team to complete tasks.
- Experience with accounting software is a plus.
- Well-organized, able to manage multiple priorities daily.
Vendor Relations Specialist Benefits
- Health
- Vision
- Dental
- Life
- 401k
- Vacation
- Hybrid Work Schedule
***The Facilities Group is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.
***Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of The Facilities Group to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The Facilities Group also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.
