Job Title: Dell Server Engineer
Contract with potential to hire
Onsite - Austin/ Round Rock
Job Description:
We are seeking a highly skilled Dell Server Engineer to join our team. The ideal candidate will possess expert-level knowledge in server hardware troubleshooting and support, with a focus on Dell technologies. This role requires a proactive individual who can manage and resolve complex technical issues, coordinate with various business partners, and ensure the smooth operation of our data center.
Key Responsibilities:
- Expert Level Support:
- Provide advanced troubleshooting and support for IDRAC, CMC, NIC, HBA connection issues, and overall server hardware.
- Diagnose and resolve hardware issues to ensure optimal server performance.
- ServiceNow
- Intermediate Level Support:
- Troubleshoot operating system issues on Linux, Windows, and ESX from an onsite perspective.
- Collaborate with remote support teams to address and resolve OS-related problems.
- Service Management:
- Work on and close service incidents (INC) and tasks (TASK) efficiently.
- Maintain accurate records of all service activities and resolutions.
Must-Have Skills and Responsibilities:
- Spare Parts/LOIS Management:
- Manage spare parts inventory and the Local Onsite Inventory System (LOIS) to ensure availability of necessary components.
- Quarterly Parts Locker Inventory:
- Conduct quarterly inventory checks of parts lockers to maintain accurate stock levels.
- Coordination with Business Partners:
- Schedule and coordinate downtime with DBA, APP, Storage, Network, and OS teams to minimize disruption during maintenance activities.
- Server Hardware Replacements and Upgrades:
- Perform hardware replacements and upgrades to maintain and enhance server performance.
- BIOS and Firmware Upgrades:
- Update BIOS and firmware on servers to ensure they are running the latest versions and security patches.
- Support Case Management:
- Escalate issues and open support cases with Dell ProSupport for advanced troubleshooting and resolution.
- Maintenance Mode Management:
- Manage servers by putting them in and out of maintenance mode as required for updates and repairs.
- Monthly Data Center Walkthrough:
- Conduct monthly walkthroughs of the data center to ensure all systems are functioning correctly and identify any potential issues.
- Smart Hands for Remote SEs:
- Provide physical assistance in the data center for remote support engineers to facilitate troubleshooting and repairs.
- On-Call Support:
- Be available for on-call support to address and resolve urgent data center issues.
- VMware Experience:
- Utilize VMware experience to manage and troubleshoot virtualized environments effectively.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Relevant certifications such as CompTIA Server+, VMware Certified Professional (VCP), or equivalent.
- Proven experience in server hardware troubleshooting and support, particularly with Dell technologies.
- Strong understanding of networking, operating systems (Linux, Windows, ESX), and virtualization.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Strong communication skills to interact with various business partners and remote support teams.
