TetraMem is a fast-growing venture-backed well-funded startup company working on the next generation computing platforms with unique ReRAM-based in-memory computing technologies. We are hiring in multiple positions from software to hardware.
In this team you will be part of a world-leading IC design team responsible for the development and deployment of software solutions for a revolutionary computing system, which we believe can bring up the energy efficiency by another two orders of magnitude, and completely change the AI IoT industry. It is based on our unique computing memory device, which has SoTA bit-level per cell, nonvolatile, excellent retention, and endurance. We offer a very competitive compensation and benefits package (including medical, professional PTO, and 401k) that commensurate with experience.
Responsibilities:
- Provide exceptional technical support to customers, addressing their inquiries and issues related to our AI in-memory computing products, Instinct Software, and SDKs.
- Collaborate closely with customers to assist in integrating our software and SDKs into their applications, ensuring seamless performance and functionality.
- Identify and troubleshoot technical challenges, delivering effective solutions to customer problems and ensuring their satisfaction.
- Create and maintain technical documentation, including user guides and FAQs, to aid customers in utilizing our products effectively.
- Act as a bridge between customers and our product development teams, conveying customer feedback, feature requests, and improvement suggestions.
- Maintain in-depth knowledge of our AI in-memory computing solutions, staying up-to-date with product updates, enhancements, and industry trends.
- Provide training to customers on the proper use and best practices of our products, ensuring they maximize their potential.
- Collaborate with the Business Development team to support pre-sales activities, including technical presentations, demonstrations, and customer discussions.
- Foster long-term relationships with customers, ensuring they receive ongoing technical support, updates, and assistance.
- Offer guidance to customers on optimizing the performance of their AI applications through our solutions.
- Monitor and report software bugs or issues to the development team, ensuring prompt resolution and customer satisfaction.
- Collaborate with Software Engineering, Product Management, and other cross-functional teams to ensure the alignment of customer needs with product development.
Requirements:
- MS with 5+ years of experience or PhD in Computer Science or Computer Engineering
- Design experience and development of programmed applications
- Proficient in programming languages, software development frameworks and tools
- Strong analytical and problem-solving skills to identify and address software issues and optimize code.
- Ability to work in a startup environment and work both independently and as a team
- Ability to provide technical leadership to other members of the engineering team
