About us:
Headquartered in Vernon, CA, we are a premium full spectrum manufacturer and distributor of fine food and beverage products. Family owned and operated since 1977, our Company offers more than 4,000 products to a variety of customers in both the foodservice and retail channels. We are committed to providing the highest quality food products with an unrelenting commitment to fresh, nutritious ingredients and promotion of eco-friendly business practices.
Duties and Responsibilities:
• Assist customers with product and sales related questions via phone and emails
• Maintaining a thorough knowledge of new and existing products, as well as policies and merchandising information
• Communicating customer issues and feedback to management
• Expertly utilizing inventory and ordering systems to efficiently and effectively assist customers and complete order
• Assisting with product inventories as directed
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems
• Proactively generate sales and promote Company products.
• Process customer requests for order placement in a timely, accurate and professional manner
• Respond effectively to inquiries or complaints
• Other duties as assigned
Qualifications and Experience:
• Excellent customer service and communication skills
• Experience with EDI system is preferred
• Excellent time management skills
• Maintain customer accounts
• Solid organizational skills
• Knowledge of current materials, methods, tools and equipment (including technology) used in business operations
• Ability to work collaboratively with other departments and functional teams in order to coordinate effective solutions
• Ability to perform under pressure and meet deadlines
• Ability to work with minimum supervision
• Minimum of 2-3 years inside sales/customer services preferred
Benefits Overview:
• Holiday Pay
• Paid Time Off
• Health Insurance
• Vision Insurance
• Dental Insurance
• Accident Insurance
• Life Insurance
• Flexible Spending Account (FSA)
• 401k
Note: The statements herein are intended to describe the general nature and level of work being
performed by employees assigned to this classification. They are not intended to be construed as
an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
