Position Overview
The IT Support Specialist at Spotless Brands (the “Company”) is an entry-level position designed to provide foundational support for the Company's diverse range of business applications. This role is critical for ensuring the day-to-day operational effectiveness and continuous improvement of key systems, including Point of Sale (POS), ERP/Accounting, HCM/HRIS, and other essential applications and systems. The IT Support Specialist will work closely with senior team members to troubleshoot issues, perform routine maintenance, and assist in the continuous improvement of our application landscape.
Essential Functions (Other Duties as Assigned)
- Assist in providing first-level support for business applications, ensuring timely resolution of issues reported by end-users.
- Escalate complex issues to senior support analysts, documenting and communicating details effectively.
- Perform routine maintenance tasks like software updates, user account management, and system health checks under senior staff's guidance.
- Collaborate with IT and business teams to understand basic application functionality and user needs.
- Support senior analysts in the development and implementation of system enhancements and new features.
- Work with application vendors on basic issue resolution and software updates as directed.
- Maintain and update application documentation, including user guides and troubleshooting steps.
- Participate in regular system audits and contribute to optimizing performance and security.
- Assist in training end-users on application features and best practices.
- Contribute to project activities related to application upgrades, integrations, and new deployments.
Education and Experience
- 0-2 years of experience in application support or a related IT role.
- Basic understanding of business applications such as POS, ERP/Accounting, and HRIS systems.
- Familiarity with basic database management concepts and SQL is an advantage.
- Associate's degree is a plus, but not required.
Knowledge, Skills, and Abilities
- Strong problem-solving skills with a focus on delivering effective solutions.
- Effective communication skills, able to work well with technical and non-technical stakeholders.
- Strong time management skills and the ability to shift priorities efficiently.
- Experience with project management activities and cross-functional initiatives.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Demonstrates integrity and ethical behavior.
- Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.
- Willingness to learn and adapt in a fast-paced environment.
- A proactive attitude towards professional development and continuous learning.
- Demonstrates a commitment to providing excellent customer service.
Physical Requirements:
- Extended periods of sitting
- The work environment is typical of an office setting. The noise level is usually quiet.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. (All duties and responsibilities are essential job functions and requirements and are subject to modification to accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others). The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.
