We could say we’re a men’s flannel brand, but that wouldn’t do us justice. We’ve been named Best Overall Flannel for 2023 & 2024 by GearJunkie, going toe-to-toe with the heavyweights of the outdoor world—and winning. Even Joe Rogan called us “the best damn flannel in the world.”
Our customers rave about our products, and our sales reflect the truth: we’re on to something big. But we know we can push further faster, and that’s where YOU come in.
This job description is just the beginning—what matters most is your passion for creating something great every single day. We’re looking for grit, adaptability, and a hands-on approach to operating that goes beyond the scope of any role description.
MERCHANDISING AND OPERATIONS MANAGER
At MuskOx, we believe that great products are the backbone of great brands, and as Merchandising and Operations Manager, you'll be the driving force behind our product strategy and operational success. This role is about more than just numbers—it's about aligning our product offerings with market demand to drive profitability and growth. You'll use data-driven insights to develop and execute merchandising strategies, support design, and ensure smooth operations across all functions, from e-commerce to customer service.
You will collaborate closely with our design and marketing teams to enhance our merchandising strategies and deliver a seamless customer experience. This includes managing our product lifecycle, ensuring alignment with seasonal plans, and leveraging historical data and market trends to inform future strategies. Whether optimizing expenses through cross-functional collaboration with accounting, overseeing third-party logistics (3PL) relationships, or partnering with marketing for digital campaigns, you’ll be integral to MuskOx’s success. And of course your strong sense of design is something you will use to articulate your POV on styles, fabrics, and colors.
With a commitment to innovation and excellence, you'll lead us toward new heights of profitability and operational efficiency.
REQUIREMENTS
Here’s the background and experience we value:
- Full-time, in-office role in Metro-Detroit, with flexibility for a hybrid in-office setup
- 2+ years of experience in merchandising and product strategy, ideally with high-growth e-commerce brands, and a proven ability to drive profitability through product and margin optimization
- Work with marketing to develop strategies based on the merchandise plan, ensuring campaigns align with inventory and maximize sales opportunities.
- Expertise in developing data-driven seasonal and annual assortment strategies, collaborating with finance or accounting to manage budgets, and optimizing expenses
- Proficient in Excel to analyze Shopify reporting to inform future design and merchandise strategies; if you know how to create Pivot tables in Excel, you’ll be good to go
- Hands-on experience managing 3PL providers for smooth operations and fulfillment, with strong capabilities in inventory management to meet customer demand
- Experience leading customer service initiatives and improving return/exchange processes to enhance the overall customer experience
- Ability to lead in-person events, manage wholesale relationships, and adapt quickly to business needs with in-season reports
- Detail oriented, consistently showing your ability to create order from chaos to ensure things are clean and organized
- Collaborative mindset with marketing teams on campaigns like email, SMS, and digital advertising, and experience in product development and launch timelines
- Strong leadership, communication, and problem-solving skills
