Job Overview: The IT Helpdesk Technician is the first point of contact for user support, providing desktop and production assistance across multiple locations. This role involves onboarding/offboarding users, managing desktop and printer maintenance, and supporting various IT projects.
Key Responsibilities:
- Respond to user inquiries and support requests in person and remotely.
- Provide support for Windows 7, 10, and 11, as well as Microsoft Office and IP phones.
- Troubleshoot basic network issues and escalate complex problems as needed.
- Manage users and groups in Active Directory and mailboxes in Microsoft Exchange.
- Handle desktop imaging, equipment shipping, and vendor management.
- Maintain documentation and create end-user training materials.
- Participate in rotating on-call support.
Skills and Qualifications:
- Proficiency in Windows 10 and 11, Active Directory, Microsoft Exchange, and Microsoft Office.
- Familiarity with helpdesk ticketing systems, desktop imaging, and PowerShell.
- Basic knowledge of network cabling and troubleshooting.
Join us to provide essential IT support and enhance user experiences!
