Are you a highly organized individual with a passion for delivering exceptional customer service? Our client, a leading moving and relocation company based in Sterling, VA, is seeking an experienced and detail-oriented Move Coordinator to join their team. In this role, you will be responsible for managing the entire moving process, from initial inquiry to final delivery, ensuring a seamless and stress-free experience for their clients.
As a Move Coordinator, you will be the main point of contact for clients throughout their relocation process. You will coordinate logistics, handle customer communication, and ensure that all aspects of the move are executed smoothly. If you thrive in a fast-paced environment and enjoy providing top-notch service, this could be the perfect opportunity for you.
Key Responsibilities of the Move Coordinator position include, but are not limited to:
- Act as the main point of contact for residential clients, offering direction and assistance all through the relocation process.
- Oversee the planning, packing, delivery, and transportation of all residential move-related activities.
- Create and oversee all required move-related paperwork, such as inventory, contracts, and estimates.
- Assure prompt and effective communication between customers, movers, and outside suppliers.
- Keep an eye on the loading, unloading, and packing procedures to guarantee that the products are handled correctly.
- Handle and settle any problems or worries that might come up throughout the relocation process.
- Oversee and monitor the progress of the move to make sure all deadlines are fulfilled.
- Based on their unique needs, give clients precise estimations and cost estimates.
- Work together with the operations group to guarantee effective resource allocation.
- Maintain records of all moves and ensure compliance with business policy and industry requirements.
- Other ad-hoc duties as required.
Experience and Requirements:
- Previous experience in a moving or relocation industry as a Move Coordinator.
- Excellent communication and customer service skills, with a strong ability to manage client relationships.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Knowledge of logistics and the residential moving process.
- Ability to problem-solve and handle challenging situations with professionalism.
- Proficiency in Microsoft Office and move management software.
Reach out to Alchemy Global Talent Solutions today!
