Cetera is seeking an organized and proactive Operations Professional I to join our Transitions team in Des Moines, IA. This position offers a unique opportunity to support financial professionals in a vital operations role that emphasizes quality customer service and high-level administrative support. Following a successful training period, this role may offer a hybrid work option.
What you will do:
- Operational Support: Deliver high-quality operational and administrative support within the Transitions department, handling tasks essential to account management and process efficiency.
- Daily Workflow Management: Execute daily department processes, including journal entries, account processing, and payment solutions, ensuring accuracy and compliance.
- Customer Service: Address inquiries from internal and external clients, including registered representatives, providing timely responses regarding account statuses, updates, and procedures.
- Account Research: Conduct in-depth account research as needed, delivering insights and solutions to meet client needs effectively.
- Collaboration: Work closely with team members to maintain a consistent and exceptional service experience for financial professionals, enhancing team performance and client satisfaction.
- Regulatory Compliance: Adhere to all team processes, procedures, and regulatory standards, contributing to a culture of compliance and accountability.
- Additional Duties: Support other operational initiatives and projects as assigned, staying flexible to adapt to shifting priorities and tasks.
What you will have:
- High School Diploma or GED
- 1+ years of operations experience
- Proficiency with Microsoft Office applications
- Strong communication, organizational, and adaptability skills
- Positive role model with a team-oriented mindset
- Self-sufficient with the ability to resolve complex issues independently
- Receptive to feedback, demonstrating a high level of responsiveness to training and coaching
- Ability to thrive in a fast-paced environment, multitasking effectively
Preferred Qualifications:
- Previous experience in the finance industry
- Bachelor’s degree
- Series 99, 6, or 7 license
- Demonstrated success in problem resolution, organization, and follow-up
- Experience balancing regulatory deadlines, field inquiries, and internal tasks with efficiency
