Title: Field Service Technician
Reporting to: Field Services Manager
Location: New York, USA
We have an exciting opportunity for a full time Field Service Technician to join our growing team located in New York, USA. The Field Service Technician is responsible for providing on-site customer service support, troubleshooting and maintenance within their assigned territory. The Field Service Technician will work both on-site and out of the Toronto office. The Field Service Technician will be reporting to the Field Services Manager.
What you’ll do:
- Maintain, test, troubleshoot and repair medical aesthetic devices in the Depot.
- Pick, pack and ship as well as receive system/parts/consumables/marketing materials when required.
- Provide first level support to customers and Field Service Technician’s over the phone to try and resolve the issue.
- Perform on-site product installations, upgrades and on-going service support and maintenance in assigned territory.
- Utilize proven troubleshooting processes to diagnose and resolve technical issues electro-mechanical aesthetic and robotic aesthetic systems.
- Manage service call scheduling, parts inventory and administrative responsibilities with minimal supervision.
- Mange customer relationship, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales.
- Review available technical literature to maintain an awareness of current aesthetic and surgical practices and procedures.
- Represent the company in a positive, professional manner in all dealings with customers, both external and internal.
- Perform other related duties as required and assigned.
What you’ll need:
- Associate degree with applicable work experience required. Bachelor's degree would be considered an asset.
- Experience in ERP and CRM systems would be considered and asset.
- 3+ years’ prior field service experience, installation and troubleshooting complex electronic equipment or equivalent; experience in medical device industry or comparable capital equipment industry preferred.
- Capability to lift a minimum of 50lbs and at times, 80lbs.
- Fluent in English is mandatory; Fluent in Spanish or French would be considered an asset.
- Must have a valid driver’s license and your own vehicle.
- Up to 80% travel may be required to meet customer needs.
- Availability and flexibility to work after hours and weekends when needed during peak times.
- Working knowledge of Microsoft Office specifically Outlook, Word and Excel.
- Must possess basic software skills and computer literacy.
- Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams.
- Familiarity with robotic instrumentation, automated instrumentation or aesthetic medical would be considered an asset.
Who you are:
· Self-starter who takes initiative and maintains excellent follow-through & follow-up.
· Strong organizational skills and attention to detail.
· Effective communication and customer service skills.
· Quick and resourceful at solving problems and developing solutions.
· Adaptable, agile, and able to excel in a fast-paced environment.
What you will be part of – our Venus Culture
Venus believes in pushing boundaries while embracing creativity and innovation. Our employees are a critical part of our company’s performance and are at the core of its success. At Venus, we rely on our employees, customers, and network of industry professionals around the world to continuously improve and Deliver the Promise. In order to do that, we ensure that everyone operates with the same values and vision. At Venus, we promise to give you Endless Opportunities, allow you to Foster Innovation and be part of Delivering a Best-In-Class Offering.
Venus is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals. Venus is committed to accommodating persons with disabilities. Accommodation is available on request for qualified candidates during each stage of the recruitment process.
About Venus Concept
Venus Concept is an innovative global medical aesthetic technology leader with a broad product portfolio of minimally invasive and non-invasive medical aesthetic and hair restoration technologies and reach in over 60 countries and 10 direct markets. Venus Concept's product portfolio consists of aesthetic device platforms, including Venus Versa, Venus Versa Pro, Venus Legacy, Venus Velocity, Venus Viva, Venus Glow, Venus Bliss, Venus Bliss MAX, Venus Epileve, Venus Viva MD and AI.ME. Venus Concept's hair restoration systems include NeoGraft® and the ARTAS iX® Robotic Hair Restoration system. Venus Concept has been backed by leading healthcare industry growth equity investors, including EW Healthcare Partners (formerly Essex Woodlands), HealthQuest Capital, Longitude Capital Management, Aperture Venture Partners, and Masters Special Situations.
