Job Overview:
Under the direction of the practice manager/director, this position has responsibility for the supervision of the daily operations of the clinic staff and department. This accountability encompesses; operations, supervision of staff providing direct patient care, assuarnce of standards of quality, safety and financial effectiveness for the department. This position has accountability for the achievement of service excellence, implementation of quality improvement intiaitives and assists the practice manager with driving change to assure the goals of the office related to complicance, quality, fiscal performance. Serves as a continuos and effective communication link to the staff and other departments as appropriate. Participates in the evaluatory process for staff. Develop snad maintains staffing, schedules and recordkeeping to effectively manage the flow in the clinic setting. Oversees the orientation process for new hires and participates in the interview and hiring process. Emphasis is on creating a positive environment for patients and staff.
Job Requirements:
Two-year Degree; Bachelor's degree required within five years in Nursing; or Healthcare Specialty
Equivalent experience accepted in lieu of degree
Basic Life Support for Healthcare Providers (BLS)
Registered Nurse
Microsoft Office
An apptitude for pc skills is essential
Up to 1 year experience Supervisor/Lead Nursing
Job Responsibilities:
Facilitates the professional and clinical development of the clinical staff to strengthen skills.
Performs daily oversight of the delivery of patient care , participating in direct care when necessary to assure safe, competent and effective care to the student and employee population.
Works in alignment with the practice manger/director to create a medical culture of accountability within patient centered system of care and a delivery of care model that drives efficiency and patient satisfaction.
Establishes a successful working environment with the medical staff and clinical staff.
Monitors compliance and current standards to assure a professional environment of state and federal regulations.
Ensures the cross training of staff to successfully operationalize the integratoin of services across the scopes of care of student health, em ployee health and wellness and occupational health.
Practices a professional development path to ensure competency in student health, employee health and wellness and occupational medicine standards.
Other Job-Related Information:
Direct Report FTEs = 10-19
Must be clinically adept and willing to provide direct staffing duties when situations dictate. Adheres to the core values and mision of TH and the client company to meet daily operatonal goals and long range strategic goals. Meets the performance competencies as a member of the TriHealth Leadership team.
Working Conditions:
Climbing - Rarely
Concentrating - Consistently
Continous Learning - Frequently
Hearing: Conversation - Consistently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting Lifting 50+ Lbs - Rarely
Lifting 11-50 Lbs - Rarely
Pulling - Occasionally
Pushing - Occasionally
Reaching - Frequently
Reading - Consistently
Sitting - Frequently
Standing - Frequently
Stooping - Frequently
Thinking/Reasoning - Consistently
Use of Hands - Occasionally
Color Vision - Occasionally
Walking - Frequently
Leadership Performance Standards
TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:
Achievement of Annual Pillar Goals:
1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance
Leadership Competencies:
TriHealth Way of Leading
TriHealth Way of Serving
Transformation Change
Drive for Results
Build Organizational Talent
Leadership Tactics:
Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.
Regularly Round on Team Members, using questions from the rounding log.
- 25 or fewer team members = monthly
- 26-50 team members = every other month
- 51+ (and optional team members) = quarterly
Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.
Model, coach and validate team members' use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).
Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.
