Title: Help Desk/IT Support Technician
Location: Las Vegas, NV (Onsite)
Duration: 12+ Months (Contract)
Pay Rate: $25-25/hr
Top Skills Needed:
- 1+ year of IT Help Desk/Call Center experience
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Strong customer service and communication skills (written and verbal)
Role Overview:
The Help Desk Technician is the first point of contact for IT support, assisting with issues related to computer systems, software, and hardware. Key responsibilities include logging support calls, prioritizing and resolving issues, and escalating unresolved calls to higher-level teams. Tasks also involve remote troubleshooting, handling user access, and fulfilling requests in ServiceNow to meet service level agreements. This role emphasizes problem-solving, a team-oriented mindset, and a customer-friendly attitude, providing an opportunity for growth and skill development.
