**If you are interested, please email your most up to date resume to Mackenzie Morris at mamorris@apexsystems.com**
Job Title: PC Service Technician
Shift: Monday - Friday 7am - 4pm
Location: Oklahoma City
Contract: 3 years
Principal Duties and Responsibilities:
- IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide
- Coordinates and Client End User on expectations and availability to conduct Managed Client Services
- Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations
- Identifies potential issues that could adversely impact End User experience and follows through on action steps
- Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
- When required-provides onsite shadowing to Program Field Service Team
- Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
- Basic installation and maintenance to technical products
Required Skills and Competencies:
- CompTIA A+
- 1.5 + years' experience in servicing/deploy computer equipment
- Must have a proven customer service background
- Must have experience in a corporate environment
- Individual will be knowledgeable of Windows operation system environment
- Able to comprehend and follow verbal and written technical instructions and scripts
- Physically able to lift and move Enterprise and Client technology hardware in our customer environments
