Title: Advisor Project Support
Location: Akron, OH
Duration: 12 Months Contract (with possibility of extension depending upon the performance)
Description:
What You Will Do:
•Provide project support on all tracks of the customer integration project.
•Advocate for optimal customer experience principles and ensure these are incorporated into solutions.
•Work closely with project leadership teams to ensure successful project delivery, with a focus on maintaining customer experience.
•Gather Customer Care Operations stakeholder project requirements, prioritize them based on project milestones, and work with project leadership to synthesize requirements into workable business solutions.
•Interact regularly with other project teams to ensure line of sight on other track work.
•Ensure Customer Experience is maintained during the project.
•Identify ways to minimize the customer impact throughout the integration.
Who You Are:
•Related university degree and minimum 4+ years’ experience. An equivalent mix of formal education and demonstrated experience and results will also be considered.
•Expertise supporting Customer facing business.
•Experience with business aspects of software development related projects in the utility space.
•Proven ability to make the connection between business requirements and TIS requirements.
•Experience with client TIS change management and governance standards.
•Innovative, results oriented, team oriented and interpersonal skills.
•Understanding of issue analysis, business case review, and cost benefit analysis.
•Proficiency in Microsoft Office Suite products including Visio, Word, Excel, PowerPoint
Preferred:
•Project management skills.
•Customer Care experience in the utility sector is preferred.
•Experience working closely with technology professionals on projects in the utility sector
Working Conditions:
• Ability to travel (25%) as needed.
