WHSmith North America is seeking an experienced and visionary Senior Director of Store Systems to lead our efforts in enhancing operational efficiency and driving innovation across our retail locations and corporate functions. This senior leadership role will oversee the development and implementation of integrated systems and infrastructure that support our business objectives, improve store operations, and optimize the customer experience.
About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
Benefits
- Medical, Dental & Vision Insurance
- FREE Life Insurance
- Short- & Long-Term Disability Insurance
- Generous Paid Time Off
- 401k with company match
- Huge Employee Discount at all our stores
- Amazing training & career path
- Competitive pay!
- And more!
Job Responsibilities
- Strategic Leadership: Develop and execute a comprehensive technology strategy that aligns with the overall business objectives, enhancing customer engagement and operational efficiency in stores.
- Technology Innovation: Identify, evaluate, and implement cutting-edge technologies that improve the in-store experience, including point-of-sale systems, inventory management tools, and customer engagement platforms.
- Team Development: Build and lead a high-performing team of technology professionals, fostering a culture of innovation, collaboration, and continuous improvement.
- Cross-Functional Collaboration: Partner with marketing, operations, and supply chain teams to ensure technology solutions are integrated seamlessly into all aspects of the business.
- Vendor Management: Establish and maintain relationships with technology vendors and service providers to ensure effective implementation and support of systems.
- Budget Management: Oversee the technology budget, ensuring that resources are allocated efficiently to support initiatives that drive business value.
- Data Analytics: Utilize data analytics to assess the performance of technology initiatives and drive decision-making, enhancing store operations and customer experience.
- Change Management: Lead change management efforts associated with new technology implementations, ensuring effective training and support for store associates.
- Compliance and Security: Ensure all technology systems comply with industry standards and regulations, maintaining a secure environment for customer and company data.
Qualifications
- Bachelor’s degree in Information Technology, Business Administration, or a related field; Master’s degree preferred.
- 10+ years of experience in technology leadership roles within the retail industry, with a strong focus on store operations and technology integration.
- Proven track record of successfully implementing technology solutions that enhance customer experience and drive business results.
- Strong understanding of retail technology trends, including self-checkout, omnichannel strategies, mobile payments, and customer relationship management systems.
- Exceptional leadership and team-building skills, with the ability to motivate and inspire diverse teams.
- Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels of the organization.
- Strong analytical and problem-solving skills, with a data-driven mindset.
- Experience managing large-scale budgets and vendor relationships.
Marshall Retail Group prides itself on creating unique experiences for customers by developing distinctive retail store concepts that feature and highlight the local culture, community, and lifestyle of the cities in which they are located. InMotion Entertainment Group is the largest airport-based electronics retailer in travel locations globally, with access and insight into the latest technologies for business and leisure travelers, InMotion offers lifestyle products and electronics that include a wide breadth of headphones, mobile power, Bluetooth speakers and travel accessories.
EEO/ADA/DFWP
Marshall Retail Group/InMotion is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. At Marshall Retail Group/InMotion, it’s about each person bringing passion and skills to a dynamic and inclusive workplace!
