Position: Regional Manager
Location: Sacramento, CA
Pay: 100-120k
The Role: The Regional Manager is given broad operating latitude and decision-making responsibility for the management of a significant real estate portfolio. This role supports our brand, helps build our reputation, focuses our efforts on consistent excellence, and enhances the service we bring to our residents, guests, and communities. This role provides their expertise and management to the acquisition, due diligence, lease-up, and capital improvement strategies in our management platform and overall property operations.
Qualifications
- At least 5 years of property management experience overseeing multiple sites.
- Knowledge of LIHTC, HUD, and Mixed-Use regulatory requirements required.
- Previous leadership experience required of at least 5 years or more.
- The Regional Manager must exhibit strong organizational skills, leadership, superior business judgment and management, an acute concern for customer satisfaction, and a strong sense of fairness and integrity.
- Ability to interact effectively with senior executives, business vendors, community associates and investor contacts as needed.
- Must possess intermediate skill level of the Microsoft Office Suite (Word, Excel, PowerPoint), Yardi, Internet and email.
Key Responsibilities:
Fiscal Accounting
- Assist in the development and execution of the region's operational budgets. Prepares and reviews monthly operating statements for accuracy, budgets to actual variances and bottom-line cash flow control.
- Produces reports and monthly financials in an accurate and timely fashion and in alignment with operational protocol as established.
- Maximize the operating efficiency and financial performance of the portfolio by developing strategic plans for enhanced performance.
- Assist in the development of the region’s collections and implement a system to achieve 0% rent delinquency.
- Oversee large capital projects and effectively communicate between multiple departments where applicable.
- Prepares and submits subsidy vouchers, where applicable.
Staff Leadership
- Must visit the communities with the assigned portfolio a minimum of 3-4 times per week.
- Responsible for managing up to 10 sites and a diverse workforce.
- Direct and support the personnel and performance of each site, coaching leaders and providing clear and concise feedback and direction, selection and staffing decision-making.
- Work with and support all back office and corporate support functions which includes but is not limited to compliance, finance and accounting, asset management, capital projects and human resources.
- Assesses and completes the team’s performance on an annual basis.
- Recognizes opportunities for team development when there is performance based and cultural concerns.
- Challenges all team members to achieve higher levels of performance by establishing and communicating clear goals.
- Able to respond to any team member concern, maintenance condition, resident problem, breach of security, and/or emergency.
- Coordinates and oversees on-site operations including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc. to ensure smooth operations of the property.
Resident Relations + Customer Service
- Positive interaction and communication with residents regarding operational concerns, community initiatives and other community related subjects.
- Refers residents as necessary to other appropriate services and agencies which might be able to help as needed.
- Assist the team in creating and implementing systems that provides necessary services to residents, including the immediate acknowledgement and prompt action to correct complaints.
Adherence to PM Rules, Regulations and Guidelines
- Respond to any potential housing violations and liability concerns regarding the property in a prompt, transparent and effective manner.
