Job Overview:
This position performs all types of massage therapy, which requires product knowledge and the ability to sell retail. This position actively promotes spa services as well as own services, handles incoming calls ,and makes appointments as needed for the Pavilion Spa. This position is also responsible for current licensure, continuing education and CPR certification.
Job Requirements:
High School Degree
Basic Life Support for Healthcare Providers (BLS) Massage Therapy
Chair massage
Deep tissue massage
Swedish massage
Job Responsibilities:
Abides by GE and TriHealth Corporate policies including ethics, privacy and fair employment practices. and all applicable state, federal and business policies regarding HIPPA.
Communicates with PHS and TriHealth teams, associates and clients. Demonstrates appropriate written and verbal communications skills.
Coordinates daily operations including policies and procedures, customer service, assigned programs, data management and reporting, facility management and client relations.
Creates annual strategic plan and budget. Reports progression on monthly reports. Meets predetermined annual budget and quality assurance goals
Hires, trains, schedules, supervises and evaluates staff who report to this position
Provide industrial based medical massage therapy services to GE employees during agreed upon times, days, and locations. Schedules appointments with employees who have work and non-work-related injuries with the work-related injuries taking priority. Assesses, plans, implements, and evaluates in a holistic manner. Documents the initial assessment/plan of care and each client encounter in the client record, in accordance with established policy.
Reports back to the client and TriHealth manager aggregate outcomes that are expected and required by GE. Data on massage therapy clients will be reported monthly to TriHealth in accordance to above requirements by GE.
Other Job-Related Information:
Working Conditions:
Climbing - Rarely
Hearing: Conversation - Frequently
Hearing: Other Sounds - Frequently
Kneeling - Rarely
Lifting 50+ Lbs. - Rarely
Lifting Pulling - Occasionally
Pushing - Occasionally
Reaching - Occasionally
Sitting - Occasionally
Standing - Frequently
Stooping - Occasionally
Talking - Frequently
Use of Hands - Frequently
Color Vision - Frequently
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community
