Job Title: Service Delivery Manager
Location: Houston, TX
Reports To: Senior Manager of Operations
Position Overview:
The Service Delivery Manager is responsible for overseeing the planning, coordination, and execution of services for Aquila’s clients, ensuring smooth operations from preparation to completion. This role manages the real-time operations and field service delivery, and logistics ensuring that all services are executed efficiently and meet client expectations. The Service Delivery Manager will play a pivotal role in ensuring that the company's services are delivered on time and aligned with operational goals, while maintaining a focus on client satisfaction.
About Aquila Engineering
Our mission is to be the leader in delivering digital solutions for BOP reliability and other sectors within the oil and gas industry. We seek to revolutionize oil & gas operations through cutting-edge digital technology, driving safety, efficiency, and sustainability. Our vision is to achieve remarkable growth by significantly expanding our company’s reach and impact within the next decade. Our core values are the backbone of our business and guide our hiring process: we exemplify accountability, quality, unity, integrity, leadership and alignment.
Key Responsibilities:
Operational Planning & Execution:
- Lead the planning and coordination of field operations, logistics, and real-time center activities.
- Ensure that all services are prepared in advance, with the necessary resources (equipment, personnel, tools) allocated effectively.
- Manage the full-service lifecycle, from initial planning through execution, ensuring services are delivered on time and within scope.
Logistics Management:
- Oversee logistics operations, ensuring that transportation, inventory, and equipment needs are met for field teams.
- Optimize resource allocation and scheduling to ensure efficient service delivery, minimizing downtime and delays.
- Coordinate with internal teams to ensure that all logistics are aligned with project timelines and client requirements.
Real-Time Operations Center (RTOC) Oversight:
- Supervise real-time operations, ensuring smooth communication between field teams and the RTOC.
- Ensure that real-time data is monitored effectively, and that necessary support is provided to field teams to address issues as they arise.
- Collaborate with RTOC personnel to enhance monitoring capabilities and optimize real-time decision-making.
Field Operations Management:
- Ensure that field teams are adequately prepared, trained, and equipped to execute services at client sites.
- Lead the team in addressing any technical or operational challenges in the field, working closely with field engineers to ensure successful service delivery.
- Monitor field performance to ensure adherence to safety and operational standards.
Client Relationship & Service Excellence:
- Serve as a point of contact for clients during service execution, providing updates on progress and addressing any issues that arise.
- Provide clients with regular updates on project status and respond to any queries or concerns promptly.
- Conduct post-service reviews with clients to gather feedback and address any concerns, ensuring high client satisfaction.
Team Leadership & Development:
- Lead and mentor the operations and service teams, ensuring they are equipped with the skills and knowledge needed for success.
- Promote a culture of continuous learning and improvement, providing training and development opportunities for staff.
- Conduct regular performance reviews and provide feedback to enhance team performance.
Crisis and Risk Management:
- Manage operational risks and develop contingency plans to ensure smooth service delivery.
- Act as the primary point of contact for coordinating field teams during emergencies, ensuring quick and effective responses to critical situations.
Qualifications:
- Bachelor’s degree in operations management, engineering, business, or a related field.
- 5+ years of experience in operations, service delivery, or logistics, preferably in the oil and gas or technical services industry.
- Proven experience in managing field operations and real-time support services.
- Strong leadership and organizational skills, with the ability to manage multiple projects and teams simultaneously.
- Excellent communication and client management skills, with a strong focus on delivering quality services.
Preferred Skills:
- Extensive hands-on experience in field engineering, with a solid understanding of operational challenges and complexities in the oil and gas industry.
- Strong knowledge of operational processes, logistics management, and proven experience working alongside compliance and reliability teams to ensure adherence to industry regulations and safety standards.
Commitment to Diversity:
Aquila is an equal opportunity employer. We are committed to meeting the needs of a multigenerational and multicultural workforce, Aquila Engineering recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.
Interested in working at Aquila? Send us your resume! Send your resumes to our email info@aquila-engineer.com.
