Role
Serve as liaison between the member and the credit union. Provide account information in person or by phone as well as information on the full range of credit union products and services. Open accounts for members, resolve issues, interview and professionally handle the member’s daily needs. Provide a variety of transactional services to members including loan processing, closing and disbursal. Travel to whichever branch is in need of assistance for the day.
Major Duties and Responsibilities
1. 20% Interview loan applicants in-person or by-telephone. Assist members with loan application process to ensure completeness of information. Explain the loan process to members to include loan options, insurance on loan products, loan policies, interest rates, payoffs, etc. Process, close and disburse loans.
2. 20% Conduct interviews on credit union services and programs with each new credit union member. Open new account products and service existing accounts. Promote and cross-sell products and services based on member need. Set up new account files and provide members with all necessary information for membership and available products and services.
3. 15% Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate and efficient member service and transactions.
4. 15% Provide in-person and by-telephone/email general and specific service related information concerning credit union services or policies. Respond to member requests, problems or complaints or direct them to the appropriate person for specific information and assistance. May handle more complex questions or problems for other team members.
5. 10% Research accounts for deposit, withdrawal, and loan payment discrepancies. Assist members in balancing their accounts.
6. 5% Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by Service Representatives. Maintain an up-to-date and comprehensive knowledge on all related policies, procedures, and rules and regulations.
7. 5% Travel to the designated branch each day. Serves as Teller as needed by branch. Assist Tellers and research and resolve discrepancies.
8. 5% Scan daily work and perform such other functions that might be needed from time to time, and assist others to complete tasks and work assignments.
9. 5% Ensure that work area is properly stocked with forms, supplies, brochures, etc
10. — Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Experience
Two to five years of similar or related experience, including time spent in preparatory positions.
Education/Certifications/Licenses
High school degree or GED required.
Interpersonal Skills
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
Date Revised: 08/10/2018
ADA Requirements
Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management.
Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Acknowledgement
Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time.
AlaTrust Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Defined Benefit Plan
- Vision insurance
Physical Setting:
Schedule:
- Monday through Friday
- No weekends
Experience:
- Cash handling: 1 year (Preferred)
- Banking: 1 year (Preferred)
- Customer service: 1 year (Preferred)
