Field Technician- Food Processing Accounts
We are one of the world's leading producers of manufactured casings for the food industry, supplying a wide range of products and technical support to manufacturers of sausages, salami, hams, and other cooked meats. Our company's strength over the years has come from seeking out the best people from a variety of backgrounds – people who are excited at the prospect of contributing to a world-class business. With us, you'll enjoy a welcoming, family-oriented work environment where employees are valued and appreciated.
We have an exciting opportunity for a Field Technician based in the Southeast US region. In this customer facing role, the ideal candidate will be considered a technical product and applications expert and act as a link to our global technical and operations teams. Working with new and existing customers, the candidate will build key relationships through troubleshooting, product development, quality, process improvement and other value-added activities.
Key functions of this role will include:
- Supports the North American commercial team in troubleshooting, testing and validating collagen products for new and existing customers.
- Enable our collagen products to move effectively through the customers’ end-to-end manufacturing processes: recipe formulation, filling and stuffing, cooking and smoking, packing and storing.
- Build strong relationships with the customer’s R&D leads, operators, managers, and maintenance supervisors to provide a best-in-class customer experience.
- Identify and develop new business opportunities at existing customers and distributors.
- Contribute technical expertise to prospecting with sales colleagues in order to acquire new business.
- Proactively provide technical details on customers’ processing capabilities to R&D colleagues and contribute ideas on how to improve our products.
- Act as the technical advocate for the customer within the organization, operating in line with strategic priorities.
- Build and maintain up-to-date technical skills and industry networks, representing our company among industry peers.
- Create exposure to and collect best in class practices.
Requirements
- High school Diploma.
- College Degree or Technical Training Preferred
- Ability to stand for prolonged periods of time.
- Working in meat processing plants, commonly cold, damp environments.
- Frequent bending/ twisting as a result of testing/validating activities at customers.
- Lifting up to 50 lbs.
Benefits offered include Company Car, Health, Dental and Vision insurance, 401K program including company match and FSA health plan, among others.
