Job Summary
Homeland has partnered with a leading provider of employee benefits, specializing in dental health coverage for millions across the U.S. Our client is seeking a Bilingual Community Health Navigator to join their team.
As a Bilingual Community Health Navigator, you will serve as the primary link for members with special healthcare needs to the resources and services available within oral health-related Medicaid services. Your responsibilities will include identifying eligible patients, conducting outreach, performing oral health risk assessments, and connecting enrollees with providers. This role is integrated within the communities they serve, establishing a network of resources aimed at mitigating the impacts of social determinants of health. This may involve coordinating transportation needs as necessary and ensuring effective communication and follow-up with enrollees, Medicaid Managed Care Plans, community providers, and support staff. The position is field-based and assigned to specific regions.
Key responsibilities of the Bilingual Community Health Navigator include meeting with members in person to interview them and identify barriers to accessing dental benefits, with the goal of fostering strong oral health habits. You will work to quickly find solutions to remove obstacles, assist with appointment scheduling, clarify benefits, and ensure the completion of treatment plans. This role requires collaboration with key team members, including Account Managers, Professional Consultants, and staff from Provider Services, Claims, and Customer Services departments. Successful care coordination necessitates empathy, patience, the ability to conduct motivational interviews, as well as attention to detail and meticulous planning.
Responsibilities
- Perform visits with patients and their families at community events, provider offices, and, when necessary, in their homes to build personal relationships and ensure oral health needs are met
- Build rapport with members and encourage active participation in their oral and overall healthcare
- Educate members on oral health best practices, preventive care, and available community resources Coordinate care among various providers and services to ensure comprehensive support for patients
- Convey complex oral health information clearly and compassionately to patients
- Understand the impact of social determinants of health (SDOH) on dental health outcomes and connect members with community resources to address these factors
- Adapt to changing healthcare environments and member needs
- Work in various community settings, including home visits, clinics, and outreach events
- Show sensitivity to and understanding of diverse cultural backgrounds and their impact on health behaviors and access to care
- Follow up and track member progress towards health outcomes, conducting thorough oral health assessments of patient needs, preferences, and barriers
- Manage multiple cases and ensure timely follow-up with patients
- Familiarity with treatment planning and scheduling for routine and complex dental procedures
- Understand referral processes and facilitate members’ access to specialty dental services Develop and deliver educational programs to enhance patient knowledge and self-management
- Identify urgent and emergency dental conditions and take appropriate steps for escalation and intervention
- Familiarity with dental public health initiatives, such as school-based dental programs, mobile dental clinics, and fluoride varnish application programs
- Travel within your designated region to meet with patients and families, complete oral health assessments, review treatment plans and benefits, and assist with connections to community-based organizations
Requirements
- Bachelor’s Degree in Dental Hygiene, Dental Science, or a similar field
- Must be Bilingual (English; Spanish/ Haitian Creole)
- This role requires 50-75% travel within a specific region
- Must be a Registered Dental Hygienist
- 1-3 years of experience working with culturally and economically diverse populations
- 1-3 years of experience in highly stressful environments
- In-depth knowledge of local community resources, eligibility for services, and referral processes
- Thorough understanding of relevant service delivery concepts and structures, including dental home, medical home, and other care delivery models
- Strong written and verbal communication skills to interface effectively with all parties and ensure quality services and program operations
- Proven ability to manage multiple priorities and create a conducive environment for effective engagement with clients presenting multiple service needs
- A valid driver's license and the ability to use your own vehicle are required Ability to travel up to 50% to meet prospective clients, existing customers, attend trade shows, and other meetings as needed Travel requirements may vary and can include short/overnight trips or extended stays to oversee project/client implementation Modes of transportation may include public transportation (rail, bus, car, and/or plane) Travel/mileage reimbursement will be provided in accordance with the IRS annual mileage program and/or receipts submitted through the company expense report policy
- Certified Community Health Worker (CHW) or equivalent certification
- Proficiency in electronic health records (EHR) systems, dental practice management software, and customer relationship management (CRM) tools
Benefits
Our client provides meaningful and challenging work that fosters innovation in a secure and compliant environment, alongside a competitive compensation package. Benefits include comprehensive medical, dental, vision, life, and disability coverage for employees and their dependents with no waiting period, a 401(k) plan with company match, tuition assistance, paid parental leave, and backup family care. Their collaborative workspaces encourage creativity and talent development, while flexible time off, dress code, and work location policies promote work-life balance. The company values inclusion and diversity through Employee Resource Groups and is dedicated to social responsibility, community outreach, educational partnerships, and sustainability efforts.
Summary
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EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
