Job Title: ServiceNow Developer
*Must have a Secret Clearance or an Interim Secret Clearance*
Responsibilities:
- Requirements gathering, application design, and testing.
- Create and maintain client scripts (JavaScript) including the use of GlideAjax calls to server scripts.
- Create and maintain server scripts (JavaScript / script includes).
- Create and maintain custom widgets along with HTML, CSS, client, and server scripting.
- Create, maintain and enhance team Dashboards and reporting, including scheduled reports.
- Overhaul, maintain and enhance Change Management, as well as current connections between ServiceNow and other systems.
- Create, maintain and enhance future connections between ServiceNow and other systems.
- Maintain Forms, Reports, Views, Workflows, Groups and Roles.
- Assist with implementation of ServiceNow applications and provide technical insight in designing and supporting ServiceNow while aligning to service management best practices.
- Strong understanding of CMDB, including importing customer data.
- Configure and customize the ServiceNow system, including workflows.
- Use scripting tools and ServiceNow functionality to create script to automate routine tasks being done in ServiceNow.
- Communicate ServiceNow process, operations and capability information to all levels of management effectively.
- Perform ServiceNow implementation tasks including but not limited to: configuration, integration, custom programming.
Qualifications:
- Experience with both client and server-side scripting in ServiceNow.
- Certified Application Developer (CAD) certificate from ServiceNow.
- Strong working knowledge of various ServiceNow components such as GlideAPI/GlideRecords, Service Desk, Change Management, Incident Management, Asset Management, Problem Management, CMDB, Knowledge Management, ServiceNow Scripting, and Service Request Management.
- Proven, demonstrable abilities as a ServiceNow Developer.
- Familiarity with various operating systems and platform.
- Resourcefulness, problem-solving aptitude, and self-motivation.
- Excellent communication skills and professionalism dealing with both internal and external entities.
- ITIL and agile experience preferred.
- Experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool or equivalent hands-on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite.
- Experience supporting the implementation, administration, configuration and/or development of the ServiceNow platform
Preferred Skills:
- Experience with Microsoft O365 Cloud environments.
- Familiarity with BigFix reports and remediation techniques.
- Client-facing communication experience.
