Pledge for Success:
We are dedicated to hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.
Position Summary:
Provides strategic direction, tactical planning and operational oversight for all Human Resource functions including Recruitment, Compensation, Benefits, Team Member Services, Training, Communications, and Employee Relations.
Primary Duties and Responsibilities:
Promotes superior guest service
- Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani
- Direct responsibility of all areas outlined within the position summary
- Develop partnerships with all departments to foster property goals and guest service excellence
- Provides strong leadership to the property by executing programs for team members which foster positive attitudes toward company goals
- Designs, develops, and implements strategic planning activities within the human resources platform
- Develops the annual operating and capital budgets aligned with the Human Capital Plan strategies and effects appropriate controls and measurements to judge success in meeting the approved budgets
- Provides guidance and advice to all senior leaders within the company as it relates to human resource activities, application of employment-related laws and company policies
- Champions the communication of the shared vision of great guest service to all team members
- Identifies all service barriers and acts to eliminate those barriers
- Recognizes and rewards outstanding service providers and works to improve under-performing service providers
- Facilitates the creation and measurement of performance metrics
- Evaluates all areas of responsibility for continuous improvement opportunities and develops plans to implement process improvements
- Administers all Human Resource company policies and procedures
Secondary Duties and Responsibilities:
- Ensures compliance with preference, gaming regulations and internal controls along with all Tribal, Local, State and Federal laws, rules, and regulations
- Provides leadership coaching, career development and professional guidance to those positions within the direct reporting lines
- Serves as a member of the Executive and Operational Leadership Committees
- Enforces policies and procedures as required by HIPAA, Confidentiality and Privacy laws and rules
Competencies:
- Designs, develops, and implements strategic planning activities with sufficient detail to append associated budgets and goals
- Designs, develops, and implements preventive labor policies, procedures, and programs to maintain a union-free work environment
- Effective utilization of evaluation programs
- Excellent presentation design and delivery skills
- Aligns enterprise business goals with human capital development plans and strategies
- Demonstrates knowledge of all elements of change management actions
Training Requirements:
- Executive Leadership Development programs
- CER and purchasing procedures
- Completion of all system training programs (i.e., Infinium, Stratton Warren. Kronos, or other applicable system training)
Minimum Education and Requirements:
- Bachelor’s degree in Human Resources, Business Administration, Communications, or a related field plus ten (10) years of progressive Human Resources/Guest Service management experience, and at least five (5) years of Director level experience in Human Resources within a high volume, complex casino and/or hospitality environment; or an equivalent combination of education and experience
- Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment
- Demonstrated knowledge in Compensation, Benefits, Employee Relations, Communications, Training, Recruitment, and Guest Experience Improvement
- Demonstrated knowledge of all applicable employment laws and regulations as well as negotiations, budgeting, and strategic planning
- Excellent written and verbal communication skills
- Excellent organizational and multi-tasking skills
- Intermediate computer skills in Word, Excel, and Outlook
Preferred Qualifications:
- Certified Human Resource Professional certification is preferred (i.e., PHR/SPHR)
- Indian gaming experience and preference rights preferred
Physical Demands and Work Environment:
- Office work environment
- Must be able to sit in front of a computer for extended periods of time
- Must be able to stand for public presentations and lead classroom training programs
- Travel may be required
- Must be able to work various shifts and flexible hours
- Must be willing to work in a smoking environment
- Must be willing to adhere to company safety measures
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Cowlitz Tribal Gaming Authority reserves the right to make changes to the above job description whenever necessary.
