Sr. General Manager (Chattanooga)
POSITION SUMMARY:
Manages the daily operations of the hauling company and establishes and maintains performance and productivity metrics and cost management processes.
PRIMARY DUTIES AND RESPONSIBILITIES:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Manage daily operations of the hauling company. Implement operating procedures and ensure excellence driver standards are met
Manage department staffing levels, including safety issues/claims, hiring, training and performance management of supervisors, drivers, helpers, dispatchers, and other operations employees. Ensure positive morale of operations employees
Interact with customers and local, state and federal government employees to resolve customer service concerns and ensure regulatory compliance standards are met
Ensure maximum productivity and route management systems for commercial, roll off and residential routes and establishes productivity improvement goals where needed
Responsible for the adherence to operating standards, the development of supervisory goals and objectives, and the management of labor hours and disposal expenses
Implement and maintain an effective loss control and safety program
Provide coaching and counseling for staff development. Train supervisors to interpret and understand productivity and other line of business reports
Work with other department managers to ensure the long-term success of the company
Approve expenses and manage the budget for the operations department including approval of purchase orders and vendor pricing. Approve the payroll of all employees under direct supervision
Oversee and support good working relations between management and employees
Preferred
Have previous experience in a position involving operations, customer service, community relations, health and safety, financial, and human resources function, experience as a supervisor or manager; experience implementing safety (OSHA) programs and equipment specifications, and experience preparing and managing budgets with a strong acumen for financial reporting analysis, revenue and cost per unit review.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of OSHA, DOT and other related federal regulations
Strong attention to detail required
Ability to read and interpret documents as safety rules, operating and maintenance instructions and procedure manuals
Ability to communicate effectively across various levels of the organization, and communicate with customers and vendors
Strong written and oral communication skills
Strong motivational, coaching and teaching skills
Must meet all regulatory requirements to operate trucks and other equipment used.
MINIMUM REQUIREMENTS:
Education: Associate's Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 10 years of relevant work experience.
Years of Experience: 10 plus years of work experience (in addition to education requirement) in transportation, logistics, or solid waste operations in which coaching, routing assessments and leading employees.
Certifications: None required.
