Customer Experience Specialist
Location: Charlotte, NC or Arcadia, WI
What will you do?
Customer Relationship Account Specialist plays a crucial role as the main point of contact for Ashley's end consumers. Their primary responsibility is to address and investigate inquiries, complaints, and issues raised by consumers. They strive to provide satisfactory resolutions that align with both the consumer's needs and the company's objectives.
What will you need?
2-3 Several years of experience in customer service, complaint resolution, and consumer affairs.
Experienced with handling escalated customer issues, conducting investigations, and providing satisfactory resolutions.
Core Strengths to be successful in the role, Communication, Analytical-Problem Solver, Detail Oriented, and Creative.
Who We Are
At Ashley, we're more than a business...we're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for the status quo. It's the reason we're always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.
Ready to grow? You've come to the right place. Ashley Furniture has a Growth Mindset, and once you join our team, you'll learn from the best in the business.
Apply today and find your home at Ashley!
Benefits We Offer
Health, Dental, Vision, and Employee Assistance Program
Paid Vacation, Holidays, and Your Birthday off
Generous Employee Discount on home furnishings
Professional Development Opportunities
Ashley Wellness Centers (location specific) and Medical Tourism
Telehealth
401(k) and Profit Sharing
Life Insurance
Our Core Values
Honesty & Integrity
- Without hesitation, uses candor and is direct in communication
- Is tough-minded in working in and meeting the demands of reality
- Always tells the truth and follows through on commitments
Passion, Drive, Discipline
- Enjoys working hard and pursues work with energy, drive and willpower to finish
- Is disciplined in developing consistency into work processes
- Is focused and relentless in achieving goals
Continuous Improvement/Operational Excellence
- Fights to take costs and waste out of the system
- Seeks to understand "why" something works the way it does, and through study and improvement determines how to better all processes and systems
- Strives for more in all areas of work by developing measurements, setting goals and then working on ways to exceed goals through problem solving methods that look beyond the obvious
Dirty Fingernail
- Does not rely on reports to run the business, but rather goes to the work that is being done and sees if the work is being done right for him/herself
- Has an insatiable curiosity and takes a "Go and See" approach to understand the current state of the business and the competitive realities
- Takes a hands-on approach to tackle problems and demonstrates critical thinking through use of effective questioning...asking the 5 "Whys"
Growth Focused
- Understands the customer's needs and wants, then challenges current ways of doing business that inhibits growth and organizes work to meet those needs
- Is competitive by studying the competition and is aggressive in looking for ways to beat them
- Strives to be the BEST by improving quality of processes, reducing costs, doing more business, being profitable, and growing the business
We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.
